BT Openreach ISDN Phone Line Switch Off

You may or may not already be aware that BT is planning to switch off ISDN phone lines in favour of their new and improved VoIP systems. BT essentially own all of the phone lines in the UK, so even if your provider is Sky or TalkTalk, you will still be affected.


The Basics: What is the Difference Between ISDN and VoIP?

ISDN

ISDN (Integrated Service Digital Signal) lines have been standard in homes and businesses since the 1980’s. These are physical lines, made from copper wire, which run underground and into different premises to provide the most common types of landline and broadband connections.

VoIP

VoIP (Voice Over IP) is the new system, which has already been introduced and will soon replace the old ISDN lines completely. VoIP uses wireless technology, which allows you to streamline your communications and use your phone system anywhere with a broadband connection.


Why Are the Current ISDN Lines Being Switched Off?

The digital switch over is a natural progression to better, more convenient telephony services. Technology has advanced and there are now simpler, cheaper and more effective ways to communicate than before. BT and Openreach are leaders in the industry and are taking the leap, which will affect the majority of people who use landlines.


When Are the Lines Being Switched Off?

The lines are not due to be switched off until 2025, with the sale of them stopping in 2023. So you may be wondering, why this is even relevant now? Openreach are going to be raising their prices every year up until the lines become obsolete. Although not essential at the moment, acting sooner rather than later is going to have the biggest benefit to your business.


What Are the Benefits of Switching Over to VoIP?

Reduced Line Rental

We have seen reduced costs for every customer who has moved from standard lines to a VoIP system. With VoIP you are charged per licence, rather than by how many calls you are making. All calls to and from UK landline and mobiles are free on the new system. Need to make calls abroad? We can set you up with an international calls package to suit your needs and reduce your costs.

Scalable and Flexible

A VoIP phone system is a more scalable and flexible solution. Not only can you add and subtract lines as and when you need them, you can also move premise with ease and take all your current numbers with you.

Got staff working from home? You can easily use a VoIP system anywhere with a broadband connection.

Better Communication

A faster, upgraded, more dedicated system is inevitably going to lead to better communication. VoIP can give a clearer signal than a regular landline. If you are worried that your broadband is not good enough for a system like this, there is no need to worry. Openreach isn’t only switching up their phone lines, they are aiming to move all broadband lines to FTTP (Fiber to the Premise) – which is the strongest broadband connection available. We can also set you up with backup failover connections to help ensure that if your broadband does go down, your phone system will not be affected.


How Does This Affect You?

Switch Now, Rather Than Later

Whether you change your line now or later, the switch is inevitable. We believe that it is better to stay ahead of the curve and the competition.

We have begun to encourage our new and existing customers who still use old ISDN lines to switch. If you are currently out of contract or coming to the end of your contract term this is the perfect time to switch.

The sooner you have switched over and have gotten to grips with the new system, the more comfortable you’ll be with it. We believe that the VoIP system is easier to use, with all-in-one communication solutions and useful apps for on-the-go available, however, we understand that not everyone likes change. We can provide demos and full remote training on our VoIP systems, helping you find the right one for you and ensuring that all members of staff are up to speed with how it works.


Would you like to find out more about the ISDN switch off and just how much money you could save by switching over now? 

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Or get in contact with us on 0333 015 6651.

You may or may not already be aware that BT is planning to switch off ISDN phone lines in favour of their new and improved VoIP systems. BT essentially own all of the phone lines in the UK, so even if your provider is Sky or TalkTalk, you will still be affected.The Basics: What is…

Meet the Charities – Christmas Fundraiser 2020

We would like to thank everyone who has donated this year, we are once again blown away by everyone’s generosity and support, especially during such an unpredictable time. 

Not only have you absolutely smashed the first target of £5k, you have incredibly went above and beyond the £7k target with over £7,800 raised for these incredible charities...


Ypeople - Glasgow

Ypeople helps people affected by homelessness in Scotland, giving people the opportunity to experience independent living, and get the skills and confidence they need to live fully independently. Everybody embarks on a different journey through life and Ypeople reflect and adapt to people’s situation, providing ongoing support to any young person who needs it.

Ypeople provide a range of essential support, including;

  • Mentoring
  • Housing advice
  • Supported accommodation
  • Counselling
  • After school care

Where Your Donation Has Gone

Money donated has been used to buy Christmas gifts for people who are supported through the charity. A sofa bed, cot and gifts for a family that have fallen on hard times and Christmas dinner for a family who are currently staying in homeless accommodation.


The People’s Kitchen Belfast

The People’s Kitchen Belfast provide over 250 meals every weekend for people experiencing homelessness or poverty within the community, as well as company and a friendly face. They offer a range of help, advice and support to people who have fallen on hard times, including;

  • Benefit advice
  • Homeless outreach
  • Hot food
  • Food parcels
  • Homeless connection hub

They have also teamed up with North Belfast Advice Partnership to help end fuel poverty among elderly people, individuals, and families over the winter. Cold and damp housing contributes to additional deaths – especially amongst the older community - so the People’s Kitchen Belfast aids in ensuring that anyone who needs it, has access to heating and food.

Where Your Donation Has Gone

Money donated has been used to give Christmas gifts to kids whose families are experiencing poverty or homelessness.


ASCERT – Belfast

ASCERT support people who are suffering with alcohol and substance use. They support not only the young person/young adult, but provide family support to the families who have been impacted by this. They provide services across Northern Ireland, which aim to reduce drug and alcohol related harm within the community.

ASCERT provides therapeutic support, prevention, training and psycho-education. Which they have found, that people don’t often get enough of when it comes to alcohol and substance use. They provide support including;

  • Drug and alcohol intervention services for young people and families
  • Training and consultancy
  • Providing valuable drug and alcohol information
  • Family therapy services
  • Community support

Where Your Donation Has Gone

Money raised has been used to give gifts to kids whose families are supported through ASCERT, as well as home starter packs for kids and young people aged 11-24.


Elpis Centre provide supported accommodation for young women aged 16-25 who are homeless, care experienced and seeking asylum. Elpis Centre provide accommodation for 18 young women to promote independent living skills.

  • Providing young women with a safe and secure environment - drug and alcohol free
  • Helping young women develop social, life, learning and employment skills
  • Supported by Housing Support Worker, preparing young women to live independently in the community
  • Ongoing support after moving out of the facility

Where Your Donation Has Gone

Money raised has gone towards buying Christmas gifts for the young people who are supported through Elpis Centre, as well as home starter packs, with home essentials to help them move from supported accommodation onto more independent living.


All money raised in this years fundraising efforts has helped these amazing charities.

Once again, we would just like to say thank you to everybody who donated and raised awareness of this years fundraiser. We hope everyone has a great Christmas and all the best for the New Year.

Love from the Yellowcom Team ?

We would like to thank everyone who has donated this year, we are once again blown away by everyone’s generosity and support, especially during such an unpredictable time.  Not only have you absolutely smashed the first target of £5k, you have incredibly went above and beyond the £7k target with over £7,800 raised for these…

New Horizon Business Call Recording at Yellowcom

New Horizon Business Call Recording at Yellowcom

Our trusted partner, Gamma, has recently rolled out a new Horizon call recording service, which puts more focus on the needs of you as a customer. Also offering a restructured pricing strategy that is pretty much guaranteed to save you money compared to your current call recording service!

Collaborate is here!

Communication has always been key to the success of any business small or large. Businesses
need to be agile and respond to customers quickly and efficiently to deliver
the high level of service you strive for. In order to do this employees need to
be equipped with the right tools which allows for both seamless internal &
external communication. By effectively connecting people, applications and
clouds you can transform the way information is shared which in turn increases
productivity and customer satisfaction.

Hosted phone system provider Gamma have now released Horizon Collaborate bolt on which offers instant messaging, voice, video, file sharing all in one application both mobile & desktop. It is fully integrated with your hosted phone system therefore supports all the functionality/features of the telephony service for a perfect unified communications experience. This integration also allows you to utilise your included call minutes therefore no longer paying for expensive conference numbers.

Collaborate Conferencing Features

Does the traditional meeting need a makeover?

A survey showed half of all employees think meetings are a total waste of time. We all know the importance of meetings, you need to keep everyone informed, connected and working towards the same goal. Collaborate is looking to help solve this problem of meeting fatigue by making it easier to set up as well as engage in.

Step 1 is to give everyone their own ‘meeting room’ Traditional phone conferences can be clunky every step of the way, do you know your dial in code? Have you mistyped your access code? Even once you’re on the call you cannot share your desktop or even facial reaction which eventually leads to boredom where you start to multitask and lose focus. Thankfully collaborate addresses all these issues with one ‘click to join’ link. You can video conference up to 15 people and share applications and files on demand.

Collaborate Desktop and Mobile Video Conferencing

Step 2 is to get everyone using the mobile app! You can control your availability but can experience conferencing just the same on the go. An extra feature is if you are using your personal mobile you can still display your business phone number when you join a meeting which is handy.

Step 3 is to set up collaborative workspaces! You can set up different workspaces for different departments, job roles or projects which allow you to drag and drop files as well as easily message/call workspace members.

It’s an exciting service with great potential especially with boasting phone system integration, so please feel free to get in touch if you think this could add value to your business. If you are an existing horizon customer, we can add the bolt on free for two months for you to trial.

Collaborate Video Conferencing

Communication has always been key to the success of any business small or large. Businessesneed to be agile and respond to customers quickly and efficiently to deliverthe high level of service you strive for. In order to do this employees need tobe equipped with the right tools which allows for both seamless internal &external communication.…

Yellowcom Achieves Gamma Gold Partner Status

We’re delighted to announce that Yellowcom have been awarded Gold Partner status with Gamma. Furthermore as the only Gold Partner in Northern Ireland and one of only three in Scotland it’s testament to how Yellowcom have supported our customers over the years.

Yellowcom have been a Gamma partner since 2011 primarily as a mobile reseller and have transformed into a fully unified comms provider now offering Hosted, On Premise, Data and MPLS solutions. Additionally, having been an early adopter of the Horizon platform we have over 1500 live users and that’s set to double this year.

The criteria set for the Gold Partner status is high and Yellowcom have proven to be a highly deserving partner. The Gold Partner Programme opens up further exciting benefits to Yellowcom including marketing development funding, face to face marketing consultancy, premium feature access to the Gamma partner marketing portal and a managed service for design and campaign management.

We're delighted to announce that Yellowcom have been awarded Gold Partner status with Gamma. Furthermore as the only Gold Partner in Northern Ireland and one of only three in Scotland it's testament to how Yellowcom have supported our customers over the years. Yellowcom have been a Gamma partner since 2011 primarily as a mobile reseller…

Voltair Case Study

The Problem

We approached Yellowcom to our become our telecoms provider after our new supplier let the business down by fitting a flawed VOIP system. After installation, the systems poor performance impacted our company’s essential day to day operations and our new supplier was unable to identify the cause of the issue.

The Solution

We arranged an appointment with Andrew at Yellowcom to attend our premises and investigate the issue. Within minutes Yellowcom could establish that our broadband connection was the underlying problem and not the phone system itself. After resolving our broadband and phone system we instantly switched those services across to Yellowcom due to their superior industry knowledge.

As well as fixing our broadband and phone systems they upgraded our services to manage our phone system through an online portal that allows us to manage call traffic, run daily reports, and pick up calls on the move.

“We have built up a great working relationship with the Yellowcom team over the last 10 years, not just with Andrew but with the office staff too. We started off by moving our VOIP services across to fix our initial problem. Now they service our mobile account, phone system, broadband and Office 365 account which is the best recommendation I can give. We have experienced the true benefits of having one supplier for all our telecom needs.” Managing Director, Voltair

Get in touch

The ProblemWe approached Yellowcom to our become our telecoms provider after our new supplier let the business down by fitting a flawed VOIP system. After installation, the systems poor performance impacted our company's essential day to day operations and our new supplier was unable to identify the cause of the issue.The SolutionWe arranged an appointment…

Single-Site Businesses Can Benefit from Cloud Hosted Telephony too

Hosted telephony has long been perceived as a communication solution for businesses that operate across multiple sites. Quick and easy set up and the limited equipment required is perfect for businesses with multiple offices and limited time to manage their communication infrastructure.

However, there are multiple benefits to having cloud based hosted telephony installed in a single site premises and our blog today will explore these benefits.

Future Proof your System

Upgrading your current phone solution is a strenuous task for both the channel partner and the customer and sometimes it appears the expenditure is not worth the rewards. However, many businesses fail to consider that keeping a older phone system in place can be just as costly.

Moving your telephone system to the cloud has the appeal of moving with the times and many businesses do so without fully understanding the full benefits of their newly installed system. Unlike the physical alternative, a cloud system can be updated instantly with new features and applications to ensure you develop your communications infrastructure as your business grows – adding to or upgrading your system as the technology advances.

Reducing your company’s downtime

Although single-site businesses are less susceptible to downtimes associated with extreme weather conditions they are not completely protected. Snowstorms and floods, for instance, can take the standard phone system down. The advantage to hosted is that it doesn’t require any physical infrastructure on the user’s end. This means little or no downtime for the customer and fewer repairs for the channel partner.

Grow Your Business Without Limitations

Single-office businesses with significant strategic development plans are always faced with a growth dilemma not because they lack customers, but their telephone infrastructure constrains them. With hosted, however, that’s a thing of the past. You can switch to a package with more lines, more options, and more features in no time. Not to mention the savings associated with the initial setup, constant upgrades, and ongoing maintenance.

If you would like to find out more information about hosted telephony or would like expert advice on how you can improve your telephone system get in touch today.

Hosted telephony has long been perceived as a communication solution for businesses that operate across multiple sites. Quick and easy set up and the limited equipment required is perfect for businesses with multiple offices and limited time to manage their communication infrastructure.However, there are multiple benefits to having cloud based hosted telephony installed in a…

Empowering Businesses With Self-Service Telephony

Recently, the SIP trunking market has seen a high increase. Clients are now more informed about the cost advantages of the technology; channel retailers must target its additional benefits to provide real value. For resellers, offering extra overlying services provides additional worth to SIP Trunking and gives better margin opportunity, for instance, combining SIP with…