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Are You Using Horizon Collaborate Yet?

What is Horizon Collaborate?

Collaborate is a multi-functional, interactive software which can revolutionise the way we host conferences, meetings and communication within the workplace.

The platform is a one-stop-shop to Horizon communications, allowing you to streamline your landline, laptop, and mobile together with ease.

Key Features

Horizon has thought about every aspect of communication for business and put it all under the one app. Just some of the many features available include;

Sync All Horizon Phone Calls on One Online Platform

Streamline your communications by syncing various devices to your Horizon account. You are no longer tied down to a landline! You can sync your phone to your Horizon account and you’ll be able to pick up calls from your landline on your selected device.

Group Pick Up

Never miss a call again! Create a call group and if you are unable to take a call to your direct line, one of your selected colleagues can take it for you. There are various options that allow you to decide when your colleagues will be notified of the call.

Audio & Video Conferencing

With audio conferencing, you can add up to 50 people to your room at any one time, or for video conferencing, it’s up to 15 people.

Both services give you the power to add, remove and mute selected parties within your room. Which is essential for upholding confidentiality and streamlining communications.

Professional Instant Messaging

Are you tired of waiting hours to get a response to your emails? Collaborates instant messaging feature allows you to get quick time responses from colleagues without needing to pick up the phone.

Real-Time Screensharing

On the application, Collaborate gives you the option to screenshare in real-time. This can be a great feature internally. However, it’s important to be aware that you are responsible for the data you share and if you are sharing externally, a great deal of caution will need to be taken to ensure GDPR compliance.

Think Horizon Collaborate could benefit your businesses communications? Sign up to your 2 month free trial today to find out!

Why Choose Collaborate?

This one-stop-shop to communication has many benefits, including;

Promote Effective Communication

Communication is the key to success. This is a statement that has rung true for a number of decades and will continue to be true as long as people are employed by companies.

9/10 employees spend 20% of their time outside the workplace, there are a number of reasons for this, but it can mean that you are inaccessible to both customers and colleagues.

Improves Remote Working Standards for Employees

Remote working is at the forefront of the modern workplace. Many businesses have found that when they introduce remote working, there is a surge in productivity, morale and employee wellbeing.

However, only one third of remote workers are provided with collaborative tools that they can use on their mobiles. Which can have the opposite effect and actually reduce productivity, which is one of the main problems that business owners face when it comes to remote working.

Streamlined Remote Conferencing

Long gone are the days that you had to get everyone in the same room to hold a conference or meeting. Video conferencing isn’t a new thing, but Horizon has made video conferencing accessible from anywhere. You can switch between devices, so if you need to leave the office in the middle of a conference, you can without having to leave the call.

Collaborate is a More Efficient Solution

We aren’t going to deny it, there is a wealth of collaborative technologies out there. What makes Collaborate different? You get everything on the one application. Many companies have an application for instant messaging, a headset for calls and even another application for conferencing. Constantly jumping between applications can be counterproductive and time-consuming, Collaborate gives you all these features and even more, all streamlined into the one, easy-to-use application. 80% of workers need to work with some sort of virtual team, 40% of these workers feel frustrated by complex communications. Horizon helps solve this issue.

Improved Customer Experience

Effective and transparent communication between yourself and customers is essential for providing a good customer experience. A study has shown that 86% of customers are willing to pay more for a better customer experience.

A clear line of communication is beneficial for both you and your customers and can allow you to form better relationships.

Adding Collaborate to Your Telecoms Package

At Yellowcom, we have a brilliant offer for Horizon Collaborate. No matter if you are an existing or new customer, you will be offered a 2-month free trial to help you decide if Horizon Collaborate is a good fit for your business. If you decide at the end of these 2 months that the services aren’t for you, just get in contact with us and we will cancel your subscription.

Still unsure if Horizon Collaborate is right for your business?              Find out more...


What is Horizon Collaborate? Collaborate is a multi-functional, interactive software which can revolutionise the way we host conferences, meetings and communication within the workplace. The platform is a one-stop-shop to Horizon communications, allowing you to streamline your landline, laptop, and mobile together with ease. Key Features Horizon has thought about every aspect of communication for…

New Horizon Business Call Recording at Yellowcom

New Horizon Business Call Recording at Yellowcom

Our trusted partner, Gamma, has recently rolled out a new Horizon call recording service, which puts more focus on the needs of you as a customer. Also offering a restructured pricing strategy that is pretty much guaranteed to save you money compared to your current call recording service!

gamma horizon call recording
yellowcom

About Gamma's Horizon Call Recording

Call recording is not a new concept, especially for Gamma who have provided a call recording service for years. However, Gamma have gone above and beyond to revise their current service and create their own Horizon call recording system which looks to exceed other call recording platforms. They have worked to resolve any ongoing issues that you may be facing with your current call recording service. This includes increased security, improving user experience and giving more customisable features – such as custom admin access.

business call recording

How Does Company Call Recording Work?

Gamma business call recording has been custom made and integrated with Horizon. It can be used in conjunction with the Horizon portal to record incoming, outgoing and, as of the newest model, internal calls. Calls can be recorded from any Horizon device, whether this be landline or mobile.

This new service allows you to listen to calls on an online platform, meaning you won’t need to bulk download files to ensure you have them stored for the required time period. This can add an extra sense of security which can be essential for data protection. However, bulk download is still an option if you do need to store the calls elsewhere.

company call recording

What Makes it Stand Out from The Old Service?


There are a few benefits and features that makes Gamma's new call recording service stand out from other types of call recording software that are currently on the market;


No Limits on Recorded Calls

One of the main benefits is that you can record unlimited calls. Data will now be stored within your chosen time period rather than charging you for the amount of storage space you require.

Price Point

With Gamma's new call recording, comes a new pricing structure. You will no longer pay for the number of calls you need to record or the storage space you require. There are two packages with various options, including; Business package, with storage options of 3, 6, 12 or 36 months. There is also a compliant call recording package you can store unlimited calls for 7 years.

horizon mobile call recording

Multiple Access Policy

The multiple access policy adds an extra layer of security to your voice recording service by only allowing approved parties access to certain types of calls.

Global User – admin users, have access to and the ability to do anything on the portal, including creating and deleting users and downloading any recording.

Team User – for team supervisors, can listen and access calls for particular groups of users - specified by the global user.

Staff User – can access and listen to their own call recordings.

Support User – read only view of the portal to help provide support, no access to call recordings or any sensitive data (this will be the level of access that we will receive if you opt for new Gamma business call recording at Yellowcom).

secure business call recording



Data Handling Compliance

Gamma call recording is great for any type of industry, no matter what the requirements are on data handling.

  • GDPR compliant
  • MIFID2 compliant – access to audit trails, encrypted storage: AES-256 bit encryption, calls stored for 7 years.
data handling

That being said, you, as a responsible business, will still need to take the appropriate measures to ensure that you are doing your part in protecting your customers data.

Business Call Recording at Yellowcom

These are just a handful of the new and improved features that are offered with Gamma's Horizon call recording at Yellowcom. If you would like more information or want to sign up to Gamma business call recording, then get in touch with us today!

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