New Horizon Business Call Recording at Yellowcom

New Horizon Business Call Recording at Yellowcom

Our trusted partner, Gamma, has recently rolled out a new Horizon call recording service, which puts more focus on the needs of you as a customer. Also offering a restructured pricing strategy that is pretty much guaranteed to save you money compared to your current call recording service!

Collaborate is here!

Communication has always been key to the success of any business small or large. Businesses
need to be agile and respond to customers quickly and efficiently to deliver
the high level of service you strive for. In order to do this employees need to
be equipped with the right tools which allows for both seamless internal &
external communication. By effectively connecting people, applications and
clouds you can transform the way information is shared which in turn increases
productivity and customer satisfaction.

Hosted phone system provider Gamma have now released Horizon Collaborate bolt on which offers instant messaging, voice, video, file sharing all in one application both mobile & desktop. It is fully integrated with your hosted phone system therefore supports all the functionality/features of the telephony service for a perfect unified communications experience. This integration also allows you to utilise your included call minutes therefore no longer paying for expensive conference numbers.

Collaborate Conferencing Features

Does the traditional meeting need a makeover?

A survey showed half of all employees think meetings are a total waste of time. We all know the importance of meetings, you need to keep everyone informed, connected and working towards the same goal. Collaborate is looking to help solve this problem of meeting fatigue by making it easier to set up as well as engage in.

Step 1 is to give everyone their own ‘meeting room’ Traditional phone conferences can be clunky every step of the way, do you know your dial in code? Have you mistyped your access code? Even once you’re on the call you cannot share your desktop or even facial reaction which eventually leads to boredom where you start to multitask and lose focus. Thankfully collaborate addresses all these issues with one ‘click to join’ link. You can video conference up to 15 people and share applications and files on demand.

Collaborate Desktop and Mobile Video Conferencing

Step 2 is to get everyone using the mobile app! You can control your availability but can experience conferencing just the same on the go. An extra feature is if you are using your personal mobile you can still display your business phone number when you join a meeting which is handy.

Step 3 is to set up collaborative workspaces! You can set up different workspaces for different departments, job roles or projects which allow you to drag and drop files as well as easily message/call workspace members.

It’s an exciting service with great potential especially with boasting phone system integration, so please feel free to get in touch if you think this could add value to your business. If you are an existing horizon customer, we can add the bolt on free for two months for you to trial.

Collaborate Video Conferencing

Communication has always been key to the success of any business small or large. Businessesneed to be agile and respond to customers quickly and efficiently to deliverthe high level of service you strive for. In order to do this employees need tobe equipped with the right tools which allows for both seamless internal &external communication.…

Yellowcom Achieves Gamma Gold Partner Status

We’re delighted to announce that Yellowcom have been awarded Gold Partner status with Gamma. Furthermore as the only Gold Partner in Northern Ireland and one of only three in Scotland it’s testament to how Yellowcom have supported our customers over the years.

Yellowcom have been a Gamma partner since 2011 primarily as a mobile reseller and have transformed into a fully unified comms provider now offering Hosted, On Premise, Data and MPLS solutions. Additionally, having been an early adopter of the Horizon platform we have over 1500 live users and that’s set to double this year.

The criteria set for the Gold Partner status is high and Yellowcom have proven to be a highly deserving partner. The Gold Partner Programme opens up further exciting benefits to Yellowcom including marketing development funding, face to face marketing consultancy, premium feature access to the Gamma partner marketing portal and a managed service for design and campaign management.

We're delighted to announce that Yellowcom have been awarded Gold Partner status with Gamma. Furthermore as the only Gold Partner in Northern Ireland and one of only three in Scotland it's testament to how Yellowcom have supported our customers over the years. Yellowcom have been a Gamma partner since 2011 primarily as a mobile reseller…

Voltair Case Study

The Problem

We approached Yellowcom to our become our telecoms provider after our new supplier let the business down by fitting a flawed VOIP system. After installation, the systems poor performance impacted our company’s essential day to day operations and our new supplier was unable to identify the cause of the issue.

The Solution

We arranged an appointment with Andrew at Yellowcom to attend our premises and investigate the issue. Within minutes Yellowcom could establish that our broadband connection was the underlying problem and not the phone system itself. After resolving our broadband and phone system we instantly switched those services across to Yellowcom due to their superior industry knowledge.

As well as fixing our broadband and phone systems they upgraded our services to manage our phone system through an online portal that allows us to manage call traffic, run daily reports, and pick up calls on the move.

“We have built up a great working relationship with the Yellowcom team over the last 10 years, not just with Andrew but with the office staff too. We started off by moving our VOIP services across to fix our initial problem. Now they service our mobile account, phone system, broadband and Office 365 account which is the best recommendation I can give. We have experienced the true benefits of having one supplier for all our telecom needs.” Managing Director, Voltair

Get in touch

The ProblemWe approached Yellowcom to our become our telecoms provider after our new supplier let the business down by fitting a flawed VOIP system. After installation, the systems poor performance impacted our company's essential day to day operations and our new supplier was unable to identify the cause of the issue.The SolutionWe arranged an appointment…

Single-Site Businesses Can Benefit from Cloud Hosted Telephony too

Hosted telephony has long been perceived as a communication solution for businesses that operate across multiple sites. Quick and easy set up and the limited equipment required is perfect for businesses with multiple offices and limited time to manage their communication infrastructure.

However, there are multiple benefits to having cloud based hosted telephony installed in a single site premises and our blog today will explore these benefits.

Future Proof your System

Upgrading your current phone solution is a strenuous task for both the channel partner and the customer and sometimes it appears the expenditure is not worth the rewards. However, many businesses fail to consider that keeping a older phone system in place can be just as costly.

Moving your telephone system to the cloud has the appeal of moving with the times and many businesses do so without fully understanding the full benefits of their newly installed system. Unlike the physical alternative, a cloud system can be updated instantly with new features and applications to ensure you develop your communications infrastructure as your business grows – adding to or upgrading your system as the technology advances.

Reducing your company’s downtime

Although single-site businesses are less susceptible to downtimes associated with extreme weather conditions they are not completely protected. Snowstorms and floods, for instance, can take the standard phone system down. The advantage to hosted is that it doesn’t require any physical infrastructure on the user’s end. This means little or no downtime for the customer and fewer repairs for the channel partner.

Grow Your Business Without Limitations

Single-office businesses with significant strategic development plans are always faced with a growth dilemma not because they lack customers, but their telephone infrastructure constrains them. With hosted, however, that’s a thing of the past. You can switch to a package with more lines, more options, and more features in no time. Not to mention the savings associated with the initial setup, constant upgrades, and ongoing maintenance.

If you would like to find out more information about hosted telephony or would like expert advice on how you can improve your telephone system get in touch today.

Hosted telephony has long been perceived as a communication solution for businesses that operate across multiple sites. Quick and easy set up and the limited equipment required is perfect for businesses with multiple offices and limited time to manage their communication infrastructure.However, there are multiple benefits to having cloud based hosted telephony installed in a…

Empowering Businesses With Self-Service Telephony

Recently, the SIP trunking market has seen a high increase. Clients are now more informed about the cost advantages of the technology; channel retailers must target its additional benefits to provide real value. For resellers, offering extra overlying services provides additional worth to SIP Trunking and gives better margin opportunity, for instance, combining SIP with…

Four Ways Excellent Telecoms Service Can Boost Business Performance

For small to medium-sized companies, any specific benefit over a rival can be crucial. Margins are tight, functioning expenses matter, and staff resources are limited. Therefore, enhancing a business-critical service such as telecoms can have a huge impact on performance and profitability. This post examines three ways an impressive telecoms service can boost your performance.…

Yellowcom Sponsors Crumlin United U13s

Yellowcom is delighted to announce the signing of a sponsorship agreement with Crumlin United U13s for season 2016/17. The sponsorship has enabled all fifteen Crumlin United players to be supplied with and wear high performance Nike kits for away matches. As part of the sponsorship deal the shirts worn by the U13s team will showcase the Yellowcom…