BT ISDN phone line switch off

You may or may not already be aware that BT is planning to switch off ISDN phone lines in favour of their new and improved VoIP systems. BT essentially own all of the phone lines in the UK, so even if your provider is Sky or TalkTalk, you will still be affected.


The Basics: What is the Difference Between ISDN and VoIP?


ISDN (Integrated Service Digital Signal) lines have been standard in homes and businesses since the 1980’s. These are physical lines, made from copper wire, which run underground and into different premises to provide the most common types of landline and broadband connections.


VoIP (Voice Over IP) is the new system, which has already been introduced and will soon replace the old ISDN lines completely. VoIP uses wireless technology, which allows you to streamline your communications and use your phone system anywhere with a broadband connection.

Why Are the Current ISDN Lines Being Switched Off?

The digital switchover is a natural progression to better, more convenient telephony services. Technology has advanced and there are now simpler, cheaper and more effective ways to communicate than before. BT and Openreach are leaders in the industry and are taking the leap, which will affect the majority of people who use landlines.

When Are the Lines Being Switched Off?

The lines are not due to be switched off until 2025, with the sale of them stopping in 2023. So you may be wondering, why this is even relevant now? Openreach are going to be raising their prices every year up until the lines become obsolete. Although not essential at the moment, acting sooner rather than later is going to have the biggest benefit to your business.

What Are the Benefits of Switching Over to VoIP?

Reduced Line Rental

We have seen reduced costs for every customer who has moved from standard lines to a VoIP system. With VoIP you are charged per licence, rather than by how many calls you are making. All calls to and from UK landline and mobiles are free on the new system. Need to make calls abroad? We can set you up with an international calls package to suit your needs and reduce your costs.

Scalable and Flexible

A VoIP phone system is a more scalable and flexible solution. Not only can you add and subtract lines as and when you need them, you can also move premise with ease and take all your current numbers with you.

Got staff working from home? You can easily use a VoIP system anywhere with a broadband connection.

Better Communication

A faster, upgraded, more dedicated system is inevitably going to lead to better communication. VoIP can give a clearer signal than a regular landline. If you are worried that your broadband is not good enough for a system like this, there is no need to worry. Openreach isn’t only switching up their phone lines, they are aiming to move all broadband lines to FTTP (Fiber to the Premise) – which is the strongest broadband connection available. We can also set you up with backup failover connections to help ensure that if your broadband does go down, your phone system will not be affected.

How Does This Affect You?

Switch Now, Rather Than Later

Whether you change your line now or later, the switch is inevitable. We believe that it is better to stay ahead of the curve and the competition.

We have begun to encourage our new and existing customers who still use old ISDN lines to switch. If you are currently out of contract or coming to the end of your contract term this is the perfect time to switch.

The sooner you have switched over and have gotten to grips with the new system, the more comfortable you’ll be with it. We believe that the VoIP system is easier to use, with all-in-one communication solutions and useful apps for on-the-go available, however, we understand that not everyone likes change. We can provide demos and full remote training on our VoIP systems, helping you find the right one for you and ensuring that all members of staff are up to speed with how it works.

Would you like to find out more about the ISDN switch off and just how much money you could save by switching over now? 

Or get in contact with us on 0333 015 6651.


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