Home Cancellation Request Cancellation Request Step 1 of 4 25% Exit DetailsAccount NameAccount ManagerKeelyGerardRossPeterDanielBrookeGaryRobTenure with Yellowcom(Months)Renewal Date DD slash MM slash YYYY Out of Contract Date DD slash MM slash YYYY Leave Request DateDate Customer Indicated Leave DD slash MM slash YYYY Switch DatePlanned Switch Date of Contract DD slash MM slash YYYY Reason for LeavingReason for LeavingTick all that apply Price Service Customer Support Missing Features Internal Company Change Moving to new provider other OtherRelated DepartmentWhich department do you believe contributed most to the exit Technical Support Finance Account Management Provisioning Engineering New Provider DetailsNew Provider NameMoving ProductsWhat products are they moving Phone Systems Broadband Mobile IT Cybersecurity Contract LengthWhat contract length have they signed 12 Months 24 Months 36 Months Other Appeal for New ProviderWhat appealed most about the new provider? Cheaper Pricing More Features Reputation / Brand Bundled Services Better Support Other Estimated Monthly Cost Retention AttemptObjection HandlingWas objection handling attempted? Yes No Outcome Customer agreed to review new proposal Customer undecided / delaying final decision Customer confirmed decision to leave Worth TargetingWould this customer be worth targeting in the future High Medium Low Δ
