What is Voice Over IP?

Voice over Internet Protocol (VoIP) uses digital technology, which allows you to make calls via an internet connection, rather than a traditional phone line. These calls can be made from your computer or mobile and can be received on any number of devices including; another VoIP system, a mobile and even a landline. You can connect and use from anywhere with a stable internet connection, giving you the freedom to make and receive work calls on the go, from anywhere. As well as this, you can transfer your current business number over to your new system and even create new, geographically specific numbers to help you target the right demographic of customer.

voip phone system

The Technical Stuff


The Scalable Cost-Effective Hosted Phone

Systems for All Businesses

Whether you call it voice over internet protocol (VoIP), voice over broadband (VoBB), IP communications, hosted PBX or have no idea what we are talking about - it’s undeniable that it is the future for office telephone systems. No longer just a reliable alternative to the old telephony systems, it is now the modern alternative to the traditional phone system, which offers great flexibility and choice when it comes to upgrading your communications.

Voice over internet protocol is changing the way businesses communicate both internally & externally. Find out how you can enhance communications!

Benefits, features and FAQ's

Feel free to explore below for more information and if a question comes to mind please use our live chat facility or contact us. We are more than happy to help!


What are the Main Benefits of a Cloud Based Phone System?

Internet phone systems have many advantages compared to traditional lines, including;

  • Free calls - Calls to UK mobiles and landlines are unlimited and completely free
  • Low price international calls – far cheaper than making international calls from a traditional phone line, with some businesses reporting up to a 90% saving
  • Work from anywhere – as long as you have a broadband connection, you can work from anywhere with a cloud based phone system
  • Fully scalable solution – with VoIP you can add extensions when required (great for a growing businesses)
  • Don’t worry about maintenance, it's all done remotely – increasingly useful during the coronavirus pandemic, all maintenance on a VoIP phone system can be done remotely, meaning our engineers will not need access to your site if you experience any issues
  • User friendly portal - where you can access and change settings with ease 
  • Full of features - utilise a plethora of features all included in the price (keep reading to find out what some of them are)
  • Remote installation – we can get you up and running on a VoIP system without needing to send an engineer out to you, with no lengthy or expensive installation process
  • Need Training? – Our team can also provide remote training, allowing you to experience the system as we walk you and your team through all its features and functions

Customer Favourite Hosted VoIP Phone System Features

A hosted phone system can increase your company’s professionalism and improve the experience for customers and employees alike. Some of the main features include;

  • Auto attendant – callers are greeted with options to direct them to the right department, for example: press 1 for sales, 2 for support etc. Great for managing calls and ensuring your customers speak to the right person
  • Voicemail to email - an MP3 file is sent to an email address of your choosing, particularly helpful for dealing with out of hour queries.
  • Mobile twinning - you can opt to have your extension paired with a mobile. Both will ring when your extension is called.
  • Hunt Groups - if the call is not picked up you can opt for it to bounce to a selection of other extensions. A fantastic tool to help manage call flow and ensuring important calls are never missed
  • Virtual numbers - with voice over internet protocol you can create generic or local area code numbers. An invaluable marketing tool when operating in numerous area codes 

Frequently Asked Questions

What if I am stuck in a contract with my current provider?

Will there be any business downtime?

I don't have fibre broadband, can I still get a VoIP hosted phone system?

We only have a small office, can you still help?

Please also feel free to use our live chat facility to ask another question


Testimonials


If your still not sure we can help
If ANY of the following applies to you, we can!

  • You're not not sure if you need to upgrade your phone system
  • You have decided you want a VOIP phone system and would like a competitive quote 
  • Your not sure which cloud based phone system you should go for and would like some guidance
  • Your in a contract and not sure if you can upgrade your phone system
  • Your broadband is slow and you're not sure if VoIP would work.

Not Quite Ready to Switch to a Cloud Based Phone System?

We can appreciate you may just be at the fact finding stage and are not quite ready to choose a telecoms partner and have a new system installed. For this reason, we have a scheme in place where you can let us know your interest and when you are likely to consider renewing your contract and we'll get in touch when the time is right.