How much would your business be affected if your phones and broadband went down?
We create tailored maintenance packages for our customers to ensure that any faults are dealt with quickly and effectively. We realise the importance of cost-effective reliable support for your telephone system and broadband router and offer maintenance packages to suit all business sizes.
We provide maintenance for both hosted and on-premise systems to ensure that you are always supported. Our maintenance packages are designed to give you peace of mind, and the knowledge that if any problem does arise, our highly experienced engineers, who specialise in fault resolution will be on hand to help. We have robust processes in place to ensure your fault/queries are triaged and resolved within the agreed service level agreement.
Free maintenance when you switch to Yellowcom
When you switch to Yellowcom, you get a minimum of 3 months maintenance for free! Depending on what type of maintenance you need, you could get up to 12 months free maintenance.
We always recommend opting for maintenance as it can save you money in the long run, but if you do want to cancel your package at any point, just let us know.Request quote
At Yellowcom, you can choose maintenance cover that suits your needs. No matter if you need phone system or router maintenance, you can get it all on one easy to read bill. We offer standard maintenance from 9am-5:30pm, or you can opt for cover 24/7 365 days a year if you’d prefer.
If any works (remote or on-site) are required without the appropriate maintenance package, both equipment and labour will be chargeable.
Any equipment without the appropriate maintenance product can be replaced/repaired under standard manufacturer’s warranty with the limitation that if any remote or on-site support is required in replacing the equipment, labour time will be chargeable.
Openreach Care Level 4 and Broadband Business Care are opt in products and will be applied upon customer request.
* – Phone system maintenance will be automatically charged after 12-month free period. This will be charged yearly on a per extension basis. By default, 9-5.30 maintenance option will be applied. Upon customer request, their maintenance will be upgraded to the 365 247 package.
– Line Protection will be automatically charged after 3-month free period. This will be charged monthly on a per line/channel basis.
– Fraud Prevention will be automatically charged after 3-month free period. This will be charged monthly on a per line/channel basis.
– AP Protection will be automatically charged after 12-month free period. This will be charged monthly on a per access point basis.
**Router Protection will be automatically charged after 3-month free period. This will be charged monthly and per broadband connection. If the customer receives a 365/247 phone system
***Cabling installed by other parties is not included within phone system maintenance.
Our goal is to fix any issues as quickly as possible. We don’t want your services to be down any more than you do. Many faults can be fixed remotely through Yellowcom Support, but we also have a team of expert engineers that can come to site if needed. With clear response and fix times, both parties can have confidence in fault resolution within a timely manner.
The stated response and fix times are based on working hours.
If you have any questions regarding the SLA or maintenance packages, please get in touch and we'll be happy to assist.