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Standard features

Standard Features of Horizon Cloud

Horizon has a range of standard phone features, including;

Customised hunt groups
DND – do not disturb
Call queuing
Call transfers

Integration

Horizon can be integrated with many platforms including Skype, Microsoft Teams and your CRM system.

Conference calls

The Horizon hosted phone system allows you to easily set up conference calls of up to 15 people – with the option of video or audio only. One of the most versatile parts of this feature is that you can invite people who don’t have the Horizon system to join, by simply sending them a link or access code. Allowing you to easily set up meetings with customers and liaise with others outside of your business. People can easily be added and removed from calls with the drag and drop feature giving you full control and confidentiality.

Screensharing

Working from home can prove to be a challenge at times, sometimes it’s just easier to show someone what you’re talking about rather than trying to explain it over the phone. Screensharing allows you to do both at the same time – reducing the risk of miscommunication and time getting wasted.

Taking on a new team member? This feature can ensure that you can still provide whatever training necessary.

Voice to email

Voicemail is not a new concept by any means. However, Horizon provide a flexible voicemail service that you can access through your emails or the Horizon platform. Helping ensure that you never miss a message again.

Standard features

Some of the more standard features include:

Customer hunt groups
DND – do not disturb
Auto attendant and call queuing
Call transfers
Conference calls – up to 7 people
Pickup Group
Automatic call distributor
Paging group
Voicemail
Voicemail to Email
Hold music

Integrate with over 130 CRM systems

iPECS Cloud can be integrated with over 130 CRM systems giving you full control of your package.

Want to check if your CRM System is compatible with iPECS Cloud phone system? Get in contact today to find out!

3 Months call recording

Included as standard when you sign up for iPECS phone system. iPECS gives you 3 months free call recording storage. This will allow you to store an unlimited amount of calls on the portal for 3 months. Need longer than 3 months? You can easily extend your call recording capability.

Night mode

You can set up specific opening and closing hours for your business landlines, this will automatically put on a recorded message when you are out of office. The night mode feature allows you to set this at any time at just the click of a button

Web Fax

Quote request form

Spend caps

Ensure that you don’t get hit with a whopping bill by applying spend caps to your tariff. Users will be automatically cut off if they exceed your stated caps, helping you manage your spend.

Mobile broadband

Make sure your devices are internet ready wherever you go with mobile broadband including;

Data SIMs for tablets

Internet dongles

Roaming

Do you or your employees travel for work? Whether it’s the Republic of Ireland or further afield, all of our mobile tariffs offer free data roaming within Europe (subject to change due to Brexit). If you travel internationally, you can get data roaming for 100’s of countries worldwide. .

International call charges

If you need to make calls from the UK to abroad, we offer a comprehensive range of international call packages to allow you to stay connected. .

Additional data

We offer additional data bundles of 5GB, 10GB, 20GB and 20GB+, so if you end up using more than you had planned, we’ve got you covered. .

Hold options

Does your line currently present as engaged if you are on the phone and someone else tries to get through? On premise PBX allows you to adopt either hold music or a marketing message to play while someone is waiting to pick up your call.

Conference Calls

Multiple users can be added to a call, to have conference calls, this is ideal if you have staff working remotely, or struggle to get everyone in the same place at the same time.

Call routing and transferring

Set up call routing to direct people to the right teams, hunt groups can also be set up, meaning if someone tries to call it will also ring through to selected people in your business, helping ensure that you never miss a call.

Voicemail to email

Voicemails can be automatically sent as an email attachment, this can help you monitor, track and respond to missed or out of hours calls with more efficiency.

Remote Connectivity

You can check voicemails and call data from anywhere with an internet connection with an on-premise VoIP system.

User XP

Intuitive user experience that optimises device management across operating systems using advanced profiles and policies. Best-in-class remote help desk with Blitfire 10X technology, this enables 10 times faster remote control performance to accelerate remote control and help desk performance. Remote help desk capabilities help reduce downtime, improve mobile support processes, and reduce costs.

Range of devices

Our mobile device management can be used on a broader ranger of operating systems and endpoints, with the ability to apply same policies across multiple OS’s and endpoints. The software also supports an extensive selection of Android devices.

Start Instantly

Rapid, out-of-the-box staging and provisioning with integrated stage to get employees productive sooner. Reduced time for device provisioning by upwards of 90%. Flexible and scalable deployment architecture allows for elimination or minimisation of common mobile device deployment and management tasks, allowing rapid zero-intervention provisioning (regardless of size or location), policy administration and the ability to assign configurations over-the-air based on a broad range of criteria or LDAP attributes.

Management Features

Administrators can create email sharing and forwarding policies to protect against data leakage and inadvertent disclosure of sensitive company information. Manage all devices from a single pane of glass. Change the traditional workplace to an on-demand, virtual environment accessible at anytime, anywhere, and from any device. Custom application catalogues ensure all employees have secure and easy access to enterprise and 3rd party applications.

Security Features

MDM gives you stronger security and compliance with corporate and regulatory policies. Safeguard from mobility threats & viruses with best-in-class authentication, certificate management and data encryption. Providing enterprise IT departments with peace-of-mind that their devices and data are never compromised. With a secure content library which is the ideal platform for securely distributing and managing corporate content to your mobile workforce.

Virtual numbers

With voice over internet protocol you can create generic or local area code numbers. An invaluable marketing tool when operating in numerous area codes, giving your business the impression of being local to prospect buyers.

Hunt groups

If the call is not picked up you can opt for it to bounce to a selection of other users. A fantastic tool to help manage call flow and ensuring important calls are never missed.

Mobile twinning

You can opt to have your extension paired with a mobile. Both will ring when your extension is called.

Voice to email

An MP3 file is sent to an email address of your choosing, particularly helpful for dealing with out of hour queries.

Auto Attendant

Callers are greeted with options to direct them to the right department, for example: press 1 for sales, 2 for support etc. Great for managing calls and ensuring your customers speak to the right person.

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Amazing progression opportunities

Internal and external training and support

Competitive salary and exciting incentives

Company culture

Fundraising

Incentives

Team building

Company culture

Perks of working for us

Careers

Glasgow

Current Glasgow vacancies:

Belfast

Current Belfast vacancies:

Trainee Telecoms Engineer

Don’t see a job opportunity that’s right for you? Follow us on social media to keep up to date.

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