Privacy & Website Policy

Effective Date: 08/05/2025
At Yellowcom Ltd, your privacy matters. This policy outlines how we handle personal data — both through our general business operations and your use of our website. We are fully committed to protecting the privacy and rights of individuals in accordance with the UK GDPR and Data Protection Act 2018.

1. Who We Are

Yellowcom Ltd is a telecommunications provider for SMEs in the UK and Ireland, offering services including phone systems, broadband, and business mobile contracts.

Data Controller: Yellowcom Ltd
Data Protection Officer: Andrew Laing
📧 andrew@yellowcom.co.uk
📍 Clydesdale House, Glasgow Business Park, G69 6GA

2. What Information We Collect

We collect personal data through:

• Website visits – IP address, device, browser, location, pages viewed

• Enquiries and forms – including contact forms, quotes, demo requests, support tickets

• Account and service setup – name, business name, phone, email, address, payment information

• Cookies – to enhance website usability and marketing

• Marketing subscriptions – such as email newsletters

3. Website Data & Cookies

When you visit yellowcom.co.uk, we may collect information to improve performance and user experience.

Cookies

Cookies are small text files stored on your device. We use them to:

• Remember your preferences and login details

• Track site usage for analytics (e.g. Google Analytics)

• Improve website functionality and content relevance

Most browsers let you reject cookies, but disabling them may impact usability.

Website Usage Data

We may collect:

• IP address and location

• Pages visited and time spent

• Device type and browser

• Referral source (e.g. from Google or LinkedIn)

This helps us understand how visitors interact with our site and identify ways to improve.

4. How We Use Your Information

We only process your personal data when necessary and for the following purposes:

• To fulfil contractual obligations and deliver services

• To respond to enquiries or requests submitted via our website

• To send service updates or administrative communications

• To provide newsletters or promotional offers (with your consent)

• To personalise your experience on our website

• To carry out internal data analysis and improve performance

• To comply with legal and regulatory obligations

We will never sell your data to third parties.

5. Lawful Bases for Processing

We process your personal data under these legal bases:

• Contract – where processing is necessary to deliver our services

• Legitimate interest – such as customer communication or site improvement

• Consent – for marketing and optional website tracking

• Legal obligation – for compliance with regulations

6. Communication Preferences

As a customer, you may receive relevant communications via email, phone or post throughout the duration of your contract. These messages include service updates, important notices, and offers that may benefit your business. You can opt out of non-essential marketing at any time.

To manage your preferences, email us at s.duffner@yellowcom.co.uk.

7. Data Sharing & Third Parties

We only share personal data with:

• Approved service providers (e.g. network carriers, billing providers)

• Regulatory or legal authorities when required

• Data processors under strict contractual terms

Third-party links on our site (e.g. partner websites) are not covered by this policy. We recommend reviewing their privacy policies separately.

8. International Transfers

If we transfer your data outside the UK or EU, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or adequacy decisions).

By submitting your data via our website, you consent to this transfer.

9. Security of Your Data

We take data protection seriously:

• All data is stored on secure, access-controlled servers

• Electronic transactions are encrypted

• Internal systems follow ISO27001-aligned practices

• Staff are trained in data handling and cyber hygiene

Note: No internet transmission is 100% secure, but we take every reasonable precaution to protect your data.

10. Your Rights

You have the following rights under UK GDPR:

• Access – to request a copy of your data

• Rectification – to correct inaccurate or incomplete data

• Erasure – to request deletion where appropriate

• Restriction/Objection – to limit or stop processing

• Data portability – to request your data in a machine-readable format

• Withdraw consent – at any time for marketing

• Complaint – to the ICO if you believe your data rights have been breached

To exercise these rights, contact andrew@yellowcom.co.uk

11. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil service obligations

• Meet legal or regulatory requirements

• Resolve disputes and maintain records

After that, data is securely deleted or anonymised.

12. Amendments to This Policy

We may update this policy periodically to reflect changes in regulation or our services. You’ll always find the most recent version on our website.

Last updated: 08/05/2025

13. Contact Us

If you have questions about this policy, or wish to make a data request, please contact:

📧 andrew@yellowcom.co.uk
📞 03330 156 651 (UK)
📍 Yellowcom, Clydesdale House, Glasgow Business Park, G69 6GA