UK: 03330 156 651 | IE: 01263 5299
Getting Started and How to Guides
Step-by-Step Help
How-To Guides for Phones, Routers & Features
Clear, practical walkthroughs to help you get the most out of your Yellowcom systems. Whether you’re setting up a handset, diverting calls, accessing voicemail, or resetting your router — this is your go-to place for fast answers and simple instructions.
Advanced Functionality for High-Volume Users A premium business desk phone built for performance.The iPECS 1040i combines a full-colour display, intuitive controls, and 24 programmable keys — making it ideal for...
Your Simple Guide to Smarter Calling Compact, powerful, and easy to use — the 1010i handset delivers reliable everyday communication for SMEs.Explore features, call handling tips, and quick setup instructions...
Your Simple Guide to Smarter Calling Compact, durable, and easy to navigate — the iPECS 1020i is perfect for office users who want full functionality in a professional desktop phone....
CONNECT for iPECS transforms your business communications by bringing all your essential cloud services into one unified platform. This comprehensive guide will help you set up, configure, and maximise your...
Setting up your TP-Link Archer VR400 router is quick and straightforward with Yellowcom. Whether you’re installing business broadband in a new office or reconnecting after a move, this guide walks...
Smarter Collaboration for Modern Business Empower your team to connect, share, and work together — anywhere.Explore how iPECS Unified Communications helps SMEs streamline operations with seamless voice, video, messaging, and...
iPECS Cloud: Smarter Business Communications, Built for Flexibility Everything you need to know about iPECS Cloud — from core benefits to advanced features. Learn how Yellowcom helps businesses across the...
True Business Mobility with No App Required Everything you need to know about iPECS Cloud Mobile – how it works, its key features, and why it’s the smart choice for...
Complete Unified Communications in the Cloud Smarter business collaboration, anywhere, any time.Horizon Collaborate brings your calls, chat, video and conferencing together in one seamless, cloud-hosted app — helping teams work...
Unlock Full Voice Capability in Teams Turn Microsoft Teams into a complete cloud phone system.With Direct Routing, Yellowcom enables voice calling within Microsoft Teams — giving your business a unified...
Feature-Rich IP Phone for Modern Business A smart, scalable handset built for growing teams.The iPECS 1030i gives users advanced call control, high clarity audio, and programmable flexibility — perfect for...
Premium Functionality for Power Users The most advanced handset in the iPECS 1000i series.With a full-colour display, USB charging port, and 36 programmable keys, the 1050i delivers the speed, flexibility...
Setting up your DrayTek router for Yellowcom business broadband is simple and secure. This guide is designed to help you get your connection live in just a few steps. Whether...
Need a Bit More Guidance?
Let’s Get You to the Right Place
Not every issue needs a phone call. Whether you want to speak to someone, request setup help, or log a technical issue, we’ll guide you to the quickest support route.
support@yellowcom.co.uk
03330 156 651
UK Support Number
01263 5299
IE Support Number
How do I divert calls to a mobile or colleague?
Use your phone system’s call forwarding feature or login to your cloud portal. See our Call Divert guide for step-by-step instructions.
I’ve forgotten my voicemail PIN — what do I do?
No problem. You can reset your voicemail PIN from your admin portal, or call our support team and we’ll walk you through it.
How do I factory reset my router?
Each router is different. Check our Router Setup section for model-specific guides (TP-Link, DrayTek, etc.).
Can I set up voicemail messages after hours?
Yes. You can configure out-of-hours greetings through your phone system’s auto attendant or via the cloud portal.
What’s the easiest way to access my call logs?
Most systems provide this through the iPECS Cloud portal or your Teams dashboard. Check your admin panel under ‘Call History.’
How do I update user details on our phone system?
Log into your cloud portal, select the user, and make the change. Our guide to user management shows the full process.
Is there a way to monitor missed calls in real-time?
Yes. If you use iCall Suite or iCS Insight, you’ll have access to live dashboards and wallboards with call status.
Can I schedule Night Mode or Auto Attendant changes?
Definitely. Most systems allow you to set time-based rules for greetings, diverts, and availability.
Next Steps
Explore More Support Areas
Troubleshooting & Outages
Broadband dropped? Phones offline? Head here for step-by-step checks and info on our automatic failover systems.
Account, Escalations & Complaints
Need to raise an issue or escalate a support query? This section walks you through the process — clearly and professionally.
Cybersecurity Monitoring
Learn how Yellowcom helps protect your data and monitor dark web risks through Cybersight and real-time breach alerts.