UK: 03330 156 651 | IE: 01263 5299
ipecs business communication
IPECS BUSINESS COMMUNICATION | ONE PLATFORM. SMARTER WAYS TO COMMUNICATE
iPECS business communications bring calling, collaboration, customer service, analytics, CRM integration and AI-powered tools together within one secure cloud communications platform.
As an iPECS Partner of the Year 2026, Yellowcom helps businesses across the UK and Ireland choose, implement and support iPECS solutions built around the way their teams and customers communicate.
Our Flagship Cloud Communications Platform
Explore iPECS Business Communication Solutions
iPECS is more than a business phone system. It is a complete cloud business communications platform designed to connect teams, improve customer experiences and simplify everyday communication. From voice and video to instant messaging, contact centre tools, call analytics, CRM integration and AI, Yellowcom can help you bring your communications together with iPECS.
iPECS Cloud
A feature-rich hosted VoIP system offering voice, video, instant messaging, and deep integrations with Microsoft Teams, CRMs, and productivity tools.
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iPECS ONE
Browser-based softphone for voice, video, and messaging. Access everything from any device with no software downloads.
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Connect for iPECS
Bring all your tools together voice, chat, CRM, calendars into one screen. Automate call logs, launch calls in a click, and save time every day.
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Contact for iPECS
An omni-channel contact centre platform built for SMBs. Manage voice, WhatsApp, email, chat, and social all in one place.
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AI Powered
Sidekick
Your AI-powered assistant. Transcribes calls, scores sentiment, summarises conversations, and can log notes into your CRM.
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iPECS Analytics
Gain deep insights into your call data. Track performance, identify trends, and improve customer service with advanced reporting features.
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Choose by objective
Find the Right Solution
Start with the business challenge you want to solve.
GUIDES AND UPDATES
Latest iPECS Insights
Explore practical guides, product demonstrations and advice for getting more from business communications.
news & updates
Yellowcom Wins iPECS Partner of the Year 2026 at the Global Partner Conference in Bali
Yellowcom is proud to announce that we have been named iPECS Partner of the Year 2026 at the prestigious iPECS Global Partner Awards, held during the iPECS Global Partner Conference 2026 in Bali.
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Customer Experience
The Best iPECS Features Every Business Should Be Using
iPECS Cloud is more than a business phone system — it’s a complete communication platform combining voice, video, messaging, analytics, AI, and integrations in one place. Its key features include call analytics, CRM integration, Microsoft 365 sync, call recording, PCI compliance, mobile extensions, and AI tools like Sidekick and AI On-Hold.
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Unified communication
Unified Communications for Business: The Complete Guide to Smarter, Faster Communication
Customers expect instant responses. Teams need to collaborate seamlessly from anywhere. And businesses must manage multiple communication channels without missing opportunities. That’s where unified communications for business comes in – bringing all your communication tools into one powerful, connected platform that transforms how your organisation operates.
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Product Demonstrations
Watch iPECS in Action
Watch short, practical demonstrations of the tools available across the iPECS platform.
Featured Video
iPECS Analytics Overview
See how live wallboards, automated reporting and call-performance insights help managers make better decisions.
Watch More iPECS VideosIPECS ONE Introduction
See how staff can launch calls from webpages and connected business systems.
Watch Video →CONTACT Omnichannel Overview
See how customer interactions can be managed across voice, messaging and digital channels.
Watch Video →Sidekick AI Call Summary Demo
See how calls become searchable transcripts, summaries and suggested actions.
Watch Video →Meet Your IPECS Specialist Team
Dedicated iPECS Support When You Need It
Our iPECS specialists at Yellowcom have years of hands-on experience setting up and optimising iPECS systems. They work closely with our existing clients to ensure you’re getting full value from the features and tools available – both standard and optional.
Whether you need help configuring day/night settings, voicemail routing, or exploring integrations with Microsoft Teams or your CRM, our team will walk you through it.
Please note:
This is a no-obligation, consultative session – just a chance to make sure you’re getting the most from what you already have in place.
Book a 15-minute review with our iPECS specialist to unlock features you may already have like call scheduling, mobile twinning, voicemail to email, and more.
FAQs
iPECS Frequently Asked Questions
Can’t find what you’re looking for? Give our team a call – we’re happy to talk you through it.
03330 156 651
UK Contact Number
01263 5299
IE Contact Number
What is iPECS
Have questions about iPECS business communications? Find answers to common questions about iPECS Cloud, iPECS ONE, CRM integration, analytics, AI and choosing the right solution for your business.
Is iPECS just a business phone system?
No. While iPECS provides cloud business telephony, the platform can also support video, instant messaging, contact centre functionality, call analytics, CRM integration and AI-powered tools. This allows businesses to bring more of their communications together within one connected platform.
What is iPECS Cloud?
iPECS Cloud is a hosted VoIP business phone system. It provides business calling alongside features such as video, instant messaging and integrations with tools including Microsoft Teams, CRM platforms and productivity applications.
What is iPECS ONE?
iPECS ONE is a browser-based communication solution that gives users access to voice, video and messaging from different devices. It is particularly useful for businesses with hybrid, remote or mobile teams that need to stay connected outside the office.
Can iPECS integrate with our CRM?
Yes. Connect for iPECS is designed to bring business communications and other tools together, including compatible CRM systems. Features such as click-to-dial and automated call logging can help reduce manual administration and give employees easier access to customer information.
Does iPECS have contact centre features?
Yes. CONTACT for iPECS provides omnichannel contact centre functionality for businesses that need to manage customer conversations across channels including voice, WhatsApp, email, webchat and social media.
Does iPECS include AI features?
Yes. Sidekick provides AI-powered functionality for business calls, including call transcription, conversation summaries and sentiment analysis. These tools can help teams review conversations more efficiently and reduce time spent on post-call administration.
What is iPECS Analytics?
iPECS Analytics provides reporting and visibility into business call activity. Businesses can use dashboards and reporting tools to monitor performance, identify trends and better understand how calls are being handled.
Can iPECS help businesses with hybrid working?
Yes. Solutions such as iPECS ONE allow employees to access business communication tools across different devices, helping teams stay connected whether they are working in the office, remotely or on the move.
Can Yellowcom help us choose the right iPECS solution?
Yes. If you’re considering replacing or upgrading your existing phone system, Yellowcom can review your current setup and requirements before recommending an appropriate iPECS solution and migration approach.
How do I get started with iPECS?
Speak to Yellowcom for an initial consultation. We can discuss your current phone system, number of users, locations, working arrangements and the additional communication features you require before recommending the most suitable iPECS solution.