The Best iPECS Features Every Business Should Be Using

iPECS Cloud is more than a business phone system — it’s a complete communication platform combining voice, video, messaging, analytics, AI, and integrations in one...

Stephen

Digital Marketing Manager

Published Date: 15/10/2025

iPECS Cloud is more than a business phone system — it’s a complete communication platform combining voice, video, messaging, analytics, AI, and integrations in one place. Its key features include call analytics, CRM integration, Microsoft 365 sync, call recording, PCI compliance, mobile extensions, and AI tools like Sidekick and AI On-Hold.

Why Businesses Love iPECS

The world of business communication has changed dramatically — and phone systems have evolved with it.

With iPECS Cloud, your organisation can do far more than just make and receive calls. You can analyse performance, automate routine tasks, record conversations securely, and empower hybrid teams to work anywhere.

At Yellowcom, we help businesses across the UK move from legacy PBX systems to smarter, more flexible business phone systems built on the iPECS platform.

1. iPECS Analytics – Insight That Drives Improvement

Every call tells a story — about performance, efficiency, and customer experience.
With iPECS Analytics, you can turn that data into action.

Key capabilities include:

Real-time call monitoring and wallboards
Live queue visibility and service-level tracking
Call performance reports by user, team, or department
Whisper coaching for supervisors during live calls

These insights help managers spot missed opportunities, allocate resources more effectively, and coach teams based on real data — not guesswork.

2. iPECS ONE – The Power of Collaboration Anywhere

In an era of hybrid and flexible working, iPECS ONE ensures every member of your team can stay connected wherever they are.

What it offers:

Voice and video calls on any device (browser, mobile, or tablet)
Real-time presence so you always know who’s available
Instant messaging and file sharing
Seamless switching between chat, voice, and video

Whether you’re in the office, working remotely, or visiting clients, iPECS ONE keeps collaboration simple, secure, and consistent.

3. AI Sidekick – Smarter Communication, Less Admin

Modern communication isn’t just about speed — it’s about intelligence.
That’s where Sidekick for iPECS comes in.

How it works:

Uses AI to transcribe and summarise calls automatically
Performs sentiment analysis to measure customer satisfaction
Creates action points and follow-ups instantly
Integrates summaries into your CRM or shared inbox

Sidekick turns a one-hour conversation into a 60-second summary — saving your team time and providing a clear audit trail of every customer interaction.

Learn more about our AI-powered tools:
👉 AI-Powered Phone Solutions for Smarter Business Communication

4. PCI for iPECS – Compliance Made Easy

If your team takes payments over the phone, compliance is non-negotiable.
PCI for iPECS ensures your customer card data is handled securely and in line with PCI DSS standards.

Key benefits:

Automatically pauses call recordings during card entry
Removes sensitive data from call logs and audio files
Reduces compliance workload for your team

With PCI for iPECS, your business gains peace of mind and your customers gain confidence.

5. iPECS ANYWHERE – True Mobile Integration

For teams on the go, ANYWHERE for iPECS extends your phone system to your mobile device — no apps, no downloads.

Top features:

Use your mobile’s native dialler as your business line
Keep personal and business calls separate
Extend call recording and analytics to mobile users
Maintain compliance and professional call handling

It’s ideal for sales teams, field engineers, and remote staff who need the same functionality on the move as they have in the office.

6. AI On-Hold – Make Every Second Count

Customer experience doesn’t stop when clients are on hold.
With AI On-Hold, your business can automatically generate branded greetings, promotions, and out-of-hours messages in seconds.

Why it’s different:

Uses generative AI to write and record messages instantly
Updates your system with new offers or announcements in real-time
Keeps your callers informed and engaged, not frustrated

AI On-Hold turns idle time into marketing time.

7. Seamless Integration with Microsoft 365 and CRMs

One of the most powerful yet underrated iPECS features is integration.
By syncing with Microsoft 365 and leading CRMs, iPECS centralises all your communication workflows.

Integrations include:

Microsoft Outlook and Teams
Salesforce, HubSpot, Zoho CRM
Google Workspace
Dynamics 365

From click-to-dial in your CRM to automatic call logging in Outlook, these integrations save time and reduce human error — boosting your overall productivity.

8. Security and Compliance Built-In

iPECS is built on secure, encrypted cloud architecture.
With enterprise-grade protection, you can handle sensitive data, client communications, and payments safely — all within one system.

Security highlights:

GDPR-compliant call recording
Multi-factor authentication
Encrypted voice traffic
Role-based access controls

Combine iPECS with our Cybersecurity Solutions to create a fully protected communications environment.

9. Scalable, Cost-Effective Deployment

Unlike traditional PBX systems, iPECS scales effortlessly with your business.
You can add new users, integrate additional services, or expand to new locations without major hardware investment.

Pair it with Business Broadband Deals & Packages to ensure crystal-clear call quality and guaranteed uptime.

10. Data-Driven Decisions for the Modern Workplace

Every feature in iPECS is designed to provide visibility.
From call reports to customer sentiment analysis, iPECS helps you make decisions based on facts – not assumptions.

And when combined with Yellowcom’s Managed IT Services, your entire digital infrastructure works together seamlessly, from phone systems to productivity apps and cybersecurity.

FAQs: Everything You Need to Know About iPECS

Q1. What is iPECS Cloud?
A: iPECS Cloud is a fully hosted communication platform that combines voice, video, messaging, and analytics into one secure, cloud-based system.

Q2. Does iPECS work with Microsoft Teams?
A: Yes – iPECS integrates with Teams to provide enhanced calling, call logging, and analytics functionality.

Q3. Can iPECS help with compliance and call recording?
A: Absolutely. It includes encrypted call recording, PCI DSS payment handling, and GDPR-compliant storage policies.

Q4. Is iPECS suitable for small and medium businesses?
A: Yes. iPECS is designed for scalability, making it ideal for SMEs that need enterprise-grade functionality without high infrastructure costs.

Q5. How does iPECS Analytics improve business performance?
A: It provides real-time visibility into call activity, queue times, and agent performance — enabling data-driven decisions and improved customer service.

Discover the Power of iPECS with Yellowcom

Your phone system shouldn’t just support your business — it should drive it forward.
Whether you want better visibility, smarter automation, or more efficient collaboration, iPECS Cloud delivers it all.

👉 Book your free consultation with Yellowcom today and explore how iPECS can transform the way your team communicates.