Dedicated customer service
Our experienced customer service team are here to help and solve any problems or questions you may have. We are committed to help minimise any disruption to your business, so please get in touch and our specialist team can help you.
If you require urgent support please give us a call
Phone: 0333 015 6651
Email: firstname.lastname@example.org (customers only)
Non-customers: If you have any queries, but are not a customer, please email email@example.com, call 0333 015 6651 or fill out the contact form to be directed to the right department.
We are here to help you and want any issues you may face to be resolved as quickly as you do.
We understand that, at times, you may get frustrated if there are faults with your services, as it is fundamental to the running of your business. We do our utmost to deliver a consistently high level of service for you, however, at times, outages may occur which are out with our control and human error may also occur. In these difficult circumstances we respectfully ask that you are patient and treat our customer service team, engineers and any member of the team with respect, to allow us to resolve the issue as quickly as possible.
We believe it is important we maintain positive relationships during difficult times and always do our best to minimise any disruption to your business. However, we will not tolerate:
- Verbal abuse, including verbally insulting or swearing at staff
- Aggressive or intimidating behaviour
- Racial abuse
- Sexual harassment
- Physical abuse
For more information, please refer to The Health and Safety at Work Act 1974