UK: 03330 156 651 | IE: 01263 5299
Your AI-Powered Call Assistant
iPECS Sidekick | AI-Powered Call Transcription & Call Summaries
Meet Sidekick for iPECS, the AI-powered call assistant designed to help businesses improve customer service, save time, and gain smarter insights from every conversation.
Using advanced AI and machine learning technology, iPECS Sidekick automatically generates call transcriptions, AI-powered call summaries, sentiment analysis, and actionable follow-up points — all at the click of a button.
work smarter, deliver better customer experiences
What is Sidekick for iPECS?
Sidekick for iPECS is an AI-powered business communication tool that automatically analyses your business calls using speech recognition and machine learning. This gives managers, supervisors, and teams a faster way to review customer interactions, monitor service quality, and improve business communication. Whether used within CONNECT for iPECS or as a standalone solution, Sidekick helps businesses work smarter and deliver better customer experiences.
Accurate call transcriptions
AI-generated call summaries
sHAREABLE CALL INSIGHTS
Recommended action points
Smarter Customer Service with AI-Powered Call Insights
Work is busy and calls keep coming in. Maintaining consistent customer service standards while managing call quality can be difficult — especially for growing teams. That is where iPECS Sidekick features help:
Voice Transcriptions and call recording
Using speech recognition technology, Sidekick for iPECS automatically transcribes business calls in one click, making conversations searchable and easier to review
Customer Sentiment Analysis
Instead of listening back to long recordings, Sidekick creates concise AI-powered summaries that highlight the key points from every call.
Suggested Action Points
Using AI analysis, Sidekick recommends follow-up actions based on call content, helping teams improve responsiveness and accountability.
Quick Share Functionality
Share call summaries instantly with managers or colleagues to improve collaboration, coaching, and customer support workflows.
Increase operational efficiency
By turning lengthy conversations into instant insights, businesses can improve workflows, speed up follow-ups, and make smarter decisions faster.
AI-Generated Call Summaries
Instead of replaying lengthy recordings, Sidekick creates concise AI-powered summaries that highlight key discussion points, customer concerns, and important outcomes from every call.
Features Designed for Modern Businesses
Flexible AI Call Management for Modern Teams
Sidekick integrates seamlessly into your business communication environment, helping businesses across the UK & Ireland improve customer interactions through AI-powered insights.
Whether your staff work in the office, remotely, or across multiple locations, Sidekick for iPECS helps teams stay connected and informed.
See iPECS SIDEKICK in action
This video introduces iPECS ONE, a web based unified communications & team collaboration application, that allows you to connect with your team and customers, anywhere, anytime.
Transform customer conversations into actionable AI insights
Whether you’re managing busy support teams, monitoring service quality, or improving customer experience, iPECS Sidekick helps you understand every call faster. Instantly generate AI-powered call summaries, transcriptions, sentiment analysis, and action points — all designed to save time and improve operational efficiency.
INDUSTRY EXPERTISE
Telecoms Solutions Designed For Your Sector
We understand the unique communication demands across different industries in the UK and Ireland. Find out how our tailored solutions help businesses like yours succeed:
Reliable communication is essential in every care environment. Whether staff are responding to residents, coordinating between departments, speaking with healthcare professionals, or supporting families, care homes need systems they can depend on every day.
Sports clubs operate in fast-paced environments where communication is critical. From matchday enquiries to memberships and bookings, every interaction matters. With the right telecoms solutions for sports clubs, you can ensure every call is answered, every enquiry is captured, and your team stays connected—no matter how busy things get.
Running a gym or leisure centre means keeping members, staff and visitors connected from the front desk to the fitness suite. Yellowcom provides business phone systems, reliable business broadband, secure business WiFi and mobile solutions for leisure venues across the UK and Ireland. Whether you manage a single gym, a council leisure facility or a multi-site fitness group, we help you improve communication, reduce downtime and deliver a better member experience.
In physio and wellness centres, every call matters. Whether it’s a new patient enquiry, a follow-up appointment or urgent treatment request, missed calls and slow responses can lead to lost revenue and poor patient experience. With Yellowcom’s business phone systems for physio & wellness centres, alongside reliable broadband and mobiles, you can ensure every enquiry is handled quickly, professionally, and efficiently.
Reliable internet is no longer a luxury for rural and agricultural businesses - it’s essential. From managing livestock systems to processing payments, accessing cloud software, and communicating with suppliers, connectivity underpins modern farming operations. That’s why business broadband for rural businesses must be fast, stable, and built for the unique challenges of remote locations. At Yellowcom, we specialise in delivering reliable rural broadband UK solutions, helping farms and agricultural businesses stay connected, productive, and future-ready.
Accountancy is a heavily regulated, deadline-driven profession. When the January self-assessment rush hits or year-end approaches, your practice cannot afford sluggish networks, software crashes, or security vulnerabilities.
What is iPECS and how does it work?
iPECS is a cloud-based communication system developed by Ericsson-LG. It brings together voice, video, messaging, and contact centre tools into a single secure platform that works across desktop, mobile, and browser—no hardware or downloads required.
Is iPECS suitable for hybrid and remote teams?
Absolutely. iPECS is built for flexibility. Tools like iPECS ONE and ANYWHERE let your team call, message, and collaborate from anywhere—without compromising performance or professionalism.
What are the main benefits of switching to iPECS?
✔️ No on-site PBX required
✔️ Cost-efficient per-user licences
✔️ Integrates with CRMs and Microsoft Teams
✔️ Ready for the UK’s 2027 ISDN switch-off
✔️ Hosted in secure UK data centres
Can iPECS grow with my business?
Yes. You can scale up by simply adding new users or features as needed. With its modular design and optional add-ons like CONNECT, CONTACT, Sidekick, and PCI compliance, iPECS grows with you.
Why choose Yellowcom as your provider?
We offer local, human support—not just a platform. With Yellowcom, you get a single point of contact, fast installation, reliable advice, and a fully managed system tailored to your business goals.
Frequently Asked Questions
Ready to Embrace iPECS?
Future-proof your business with a cloud communications platform that adapts to how you work. Whether you’re scaling, switching from legacy systems, or supporting hybrid teams, iPECS gives you the flexibility, insight and tools to stay ahead.
🔹 Smarter workflows
🔹 Happier customers
🔹 Real-time insights
🔹 Always supported by Yellowcom
Take the next step in business communication.
03330 156 651
UK Contact Number
01263 5299
IE Contact Number