Veterinary Phone Systems, Telecoms & IT Solutions

Veterinary phone systems need to do more than simply make and receive calls. From appointment bookings and prescription queries to urgent enquiries, your team needs a communications system that helps clients reach the right person while keeping your practice running smoothly.

Yellowcom provides phone systems, broadband, mobiles, IT and cybersecurity solutions for veterinary practices. Whether you operate a single clinic or manage multiple locations, we can help create a connected technology setup around the way your team works.

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Veterinary Phone Systems for Busy Practices

The reception desk can be one of the busiest parts of a veterinary practice. Your team may be answering appointment requests, dealing with prescription queries, responding to existing clients and handling more urgent calls — often at the same time.

Modern veterinary phone systems can make those calls easier to manage.

With features such as call queues, intelligent routing, missed-call visibility and call reporting, your team can have greater control over incoming calls and a clearer picture of what happens during busy periods.

Yellowcom provides business phone systems that can be configured around the needs of individual practices and multi-site veterinary groups.

Manage Busy Periods With Call Queues

When several clients call at once, call queues can hold callers until a member of your team becomes available.

Rather than relying on a basic engaged tone or expecting clients to repeatedly call back, your phone system can manage incoming demand while keeping callers informed.

Route Calls to the Right Place

Not every caller needs to speak to the same person.

Intelligent call routing can help direct calls to the appropriate team, department or location based on the way your veterinary practice operates.

For veterinary groups, this can also make it possible for calls to be handled across different clinics, providing additional flexibility when one location is particularly busy.

Reduce the Impact of Missed Calls

A missed call can represent a client who wanted to book an appointment, ask a question or speak to your team about their pet.

That’s why visibility matters.

Modern veterinary phone systems can give your team better insight into unanswered calls, making it easier to identify where follow-up may be required.

Combined with call queues and intelligent routing, this gives your practice more tools for managing incoming demand rather than simply relying on a traditional phone line.

See What’s Happening With Your Practice Calls

How busy is your reception team at different points of the day? How long are callers waiting? Are there periods when more calls are being missed?

Your phone system can help answer those questions.

iPECS Analytics provides real-time and historical call information, including visibility of call queues, waiting times and agent availability.

Managers can use dashboards and reporting to understand call activity and identify patterns that might otherwise be difficult to see.

Make Better Use of Call Data

Call analytics can be particularly valuable for veterinary groups operating across several locations.

Instead of looking at each practice in isolation, management can gain greater visibility of communication activity across the organisation.

That information can help you understand busy periods, compare demand across locations and identify areas where call handling may need attention.

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Connect Multiple Veterinary Clinics With One Phone System

As a veterinary business expands, communications can become more complicated.

Different clinics may have different opening hours, staffing levels and call volumes. Running completely separate phone systems at every location can make it harder to create a consistent approach.

Cloud-based veterinary phone systems can connect multiple locations through the same wider communications platform.

Calls can be routed between clinics, employees can communicate across locations and managers can gain greater visibility of call activity across the business.

Your communications setup can also grow as your veterinary group develops, allowing you to add users and adapt how calls are handled as your requirements change.

Keep Your Veterinary Team Connected Wherever They Work

Your team doesn’t spend the entire day sitting beside a desk phone.

Employees may move between reception, consultation rooms and offices, while managers and other members of the team may work across several locations.

iPECS ONE brings voice, video and messaging together across compatible desk phones, computers, browsers, smartphones and tablets.

This gives employees more flexibility over where they communicate while remaining connected to the wider business phone system.

For multi-site practices, it can also make communication between locations easier without requiring every employee to work from the same physical clinic.

Improve Your Out-of-Hours Call Experience

Pet owners don’t always call during normal opening hours.

When your reception team is unavailable, your phone system can provide callers with clear information about what to do next.

Professional out-of-hours messages can communicate information such as your opening hours, alternative contact details or other instructions you want callers to hear.

Yellowcom’s AI-powered on-hold messaging solution can also help businesses create and update greetings, promotional messages and out-of-hours recordings.

This can make it easier to keep your recorded information relevant as your practice’s requirements change.

Make On-Hold Time More Useful

There will inevitably be times when every available member of your team is already helping someone else.

Instead of leaving clients with a generic holding tone, you can use on-hold messaging to communicate useful information while they wait.

Your practice could highlight opening hours, service information, practice updates or other relevant messages.

It gives you another opportunity to communicate with callers without adding another task to the reception team’s workload.

Reliable Business Broadband for Veterinary Practices

Your veterinary phone system is only one part of your wider technology setup.

Modern practices can rely on internet connectivity for cloud applications, communications, email, Wi-Fi and other everyday business systems. Reliable connectivity therefore plays an important role in keeping your practice operating.

Yellowcom provides business broadband solutions designed around business requirements.

For veterinary groups and practices with more demanding connectivity requirements, business leased lines are also available.

Business Broadband Built Around Your Practice

The right connection depends on how your veterinary practice uses technology.

The number of employees and devices, your cloud services, phone system, Wi-Fi requirements and number of locations can all influence the connectivity your business needs.

Yellowcom can look at these requirements together and help you identify an appropriate connectivity solution.

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IT Support for Veterinary Practices

Your phones and broadband aren’t the only technologies your team depends on.

Computers, Microsoft 365, networks and other digital services all play a part in the everyday operation of a modern veterinary business. When something stops working properly, employees can lose valuable time trying to resolve the problem themselves.

Yellowcom provides IT support for veterinary practices alongside telecoms and connectivity services.

Depending on your requirements, this can include support for areas such as Microsoft 365, remote troubleshooting, monitoring and vendor liaison.

Bringing these services together can also reduce the number of separate technology providers your practice needs to manage.

Microsoft 365 for Veterinary Teams

Microsoft 365 can provide your employees with familiar cloud-based tools for email, communication, productivity and collaboration.

For veterinary groups operating across several clinics, cloud-based tools can make it easier for employees to communicate and work together across locations.

Yellowcom can provide Microsoft 365 as part of a wider technology solution for your business.

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Cybersecurity for Veterinary Practices

As veterinary practices become increasingly connected, cybersecurity needs to form part of the wider technology conversation.

Computers, email accounts, mobile devices and cloud services all form part of your business’s digital environment.

Yellowcom provides business cybersecurity solutions that can work alongside your IT, communications and connectivity services. This allows your practice to consider its technology and security requirements together rather than treating cybersecurity as an entirely separate area.

Cybersecurity is an important consideration for any business handling digital information. The National Cyber Security Centre provides guidance to help UK organisations understand and manage common cyber risks.

Explore Business Cybersecurity

Give Clients More Ways to Contact Your Veterinary Practice

The telephone remains an important way for clients to contact veterinary practices, but it doesn’t have to be the only option.

CONTACT for iPECS can bring multiple communication channels together, including voice, email, webchat, SMS and supported social messaging services.

For veterinary groups handling larger volumes of enquiries, this can provide clients with more choice while giving your team a central platform for managing conversations.

Bring Client Communications Together

As the number of communication channels increases, managing each one separately can become difficult.

An integrated contact centre solution can bring different types of communication together within one platform.

This can give your team greater visibility of client interactions and make it easier to manage enquiries across multiple channels and locations.

One Provider for Veterinary Phone Systems, Broadband & IT

Managing one supplier for your phone system, another for broadband and others for mobiles, IT and cybersecurity can create unnecessary administration.

Yellowcom brings these services together That means your veterinary practice can work with one technology partner across more of the systems your team relies on every day.

Why Choose Yellowcom for Your Veterinary Phone System?

Every veterinary practice has different communication requirements.

An independent clinic with one reception team may need a straightforward way to manage busy incoming calls. A larger veterinary group may need to connect multiple clinics, route calls between locations and understand call activity across the organisation.

Yellowcom can build your solution around those requirements.

By bringing veterinary phone systems, broadband, mobiles, IT and cybersecurity together, we can also help simplify how your practice manages its wider business technology.

And as your veterinary business grows, your technology can adapt with it.

Frequently Asked Questions About Veterinary Phone Systems

What is the best phone system for a veterinary practice?

The right veterinary phone system depends on the size of your team, the number of calls you receive, your opening hours and whether you operate from one or multiple locations.

Cloud phone systems can provide features such as call queues, intelligent routing, reporting and flexible access across compatible devices.

Yellowcom can review your current setup and recommend a solution based on how your practice works.

Can veterinary phone systems help reduce missed calls?

Features such as call queues, intelligent routing and call analytics can give your team greater control and visibility over incoming calls.

Reporting can also help managers identify busy periods and patterns in unanswered calls, providing useful information when reviewing how calls are handled.

Can one veterinary phone system connect multiple clinics?

Yes. Cloud-based phone systems can connect users and locations through the same wider communications platform.

Calls can be routed between clinics, while employees can communicate across locations using the same system.

This can be particularly useful for growing veterinary groups.

Can staff answer calls when they’re away from the veterinary clinic?

Depending on the solution selected, employees can access business communications from compatible smartphones, computers, tablets and other devices.

This can help team members remain accessible when they aren’t sitting beside their usual desk phone.

Can we keep our existing veterinary practice phone number?

Your existing numbers can be reviewed as part of the process of moving to a new phone system.

Yellowcom can assess your current setup and explain the available options before migration.

Can veterinary practices record calls?

Call recording is available with suitable communications solutions.

The appropriate setup will depend on your requirements and how recorded information needs to be managed within your organisation.

Can our veterinary practice have professional out-of-hours messages?

Yes. Suitable phone systems can support professional greetings and out-of-hours messaging.

Yellowcom’s AI-powered on-hold technology can also help businesses create and update professional voice content.

What broadband does a veterinary practice need?

The right broadband connection depends on factors such as the number of employees and devices, your cloud applications and how heavily your practice relies on internet-based services.

Yellowcom can assess your wider connectivity requirements and recommend an appropriate solution.

Does Yellowcom provide IT support as well as veterinary phone systems?

Yes. Yellowcom can provide IT services alongside business phone systems, broadband, mobiles, Microsoft 365 and cybersecurity solutions.

This gives veterinary practices the option to consolidate more of their technology requirements with one provider.

Upgrade Your Veterinary Phone System With Yellowcom

Whether you’re replacing an ageing phone system, opening another clinic or looking for a better way to manage calls across several locations, Yellowcom can help.

We can look at your veterinary phone system alongside your broadband, mobiles, IT and cybersecurity requirements to create a more connected technology setup for your practice.

Tell us about your current setup, the challenges your team is experiencing and what you’d like to improve.

Talk to Yellowcom About Your Veterinary Phone System