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Whether you’re investing in a new business phone system, upgrading your broadband, improving your cyber security or moving to Microsoft Teams Calling, choosing the right technology is only part of the equation. The ongoing support you receive after the installation…
Your business can survive a power cut. It can survive a broadband outage. It might even recover from a cyberattack. But if your customers can’t get through to you when they need you most, every minute of downtime damages revenue,…
Whether your business operates from two locations or twenty, keeping every team connected can be a challenge. Different phone systems, inconsistent customer experiences and communication silos often slow down productivity and make collaboration more difficult. A modern multi-site business phone…
Aaron joined Yellowcom over two years ago as an Accounts Assistant and has become an important part of our Finance team. Alongside his day-to-day responsibilities, Yellowcom has supported him in studying towards his professional accountancy qualifications, helping him develop new…
If you’re considering replacing your business phone system, switching to Microsoft Teams Calling is one of the smartest investments your organisation can make. Microsoft Teams Phone transforms Microsoft Teams into a fully featured cloud phone system, allowing employees to make…
In today’s fast-paced commercial landscape, keeping your team connected isn’t just about handing out handsets – it’s about operational efficiency, cost control, and seamless client communication. Yet, finding the right mobile setup can feel like navigating an absolute maze of…
Whether you’re busy serving clients, out visiting customers or your reception team is already on another call, unanswered enquiries often result in lost business. Today’s customers expect quick responses, and if they can’t get through, many won’t wait- they’ll simply…
A Microsoft Teams Phone setup can help your business bring calls, meetings and messaging into one platform. If your team already uses Microsoft Teams, it could be a practical way to replace your existing phone system and support hybrid working.…
A hunt group is one of the most practical features any business phone system can have, and yet it’s one of the most underused. Here’s a sobering fact to start with: 80% of callers will hang up without leaving a…
AI and customer service have become inseparable in 2026, but the reality on the ground is more complicated than the headlines suggest. A striking 74% of enterprises have already rolled back or shut down at least one live AI customer…
