UK: 03330 156 651 | IE: 01263 5299
Protect Your Phone System with Proactive Maintenance
Business Phone System Maintenance & Support | Yellowcom
Avoid downtime, lost revenue, and frustrated customers. Our business phone system maintenance plans are designed to keep your communications running smoothly whether you’re using a cloud-based or on-premise setup. With fast response times, experienced engineers, and 24/7 options, Yellowcom gives you total peace of mind.
Business Mobile Phone Deals
What’s Included in Our Maintenance Packages
We provide tailored maintenance for VoIP, cloud, and on-premise systems, routers, and network hardware. Every package comes with:
Fault diagnosis and remote fixes
On-site engineer visits (as needed)
Handset and cabling cover (Yellowcom installed)
Router and access point protection
Flexible support hours (9–5:30 or 24/7, 365 days)
Our experienced engineers are based across the UK and Ireland including Belfast, Glasgow, and Dublin ensuring rapid, local support.
Switching to Yellowcom comes with added benefits
Maintenance Cover
Phone System Cover* | Router Cover** | Access Point Cover (WiFi) | |||||||||||||
Category | Cloud | PBX | Router protection | AP protection | |||||||||||
Remote Support | YES | YES | YES | YES | |||||||||||
On-site support | YES | YES | YES | YES | |||||||||||
Handsets/headsets & YC installed cabling*** | YES | YES | YES | YES | |||||||||||
Network switche(s) | YES | YES | YES | YES | |||||||||||
On-site PBX | NO | YES | YES | YES | |||||||||||
Router(s) | NO | NO | YES | YES | |||||||||||
WiFi access points | NO | NO | YES | YES | |||||||||||
Human interference | NO | NO | NO | NO | |||||||||||
Building electrical fault | NO | NO | NO | NO | |||||||||||
Accidental damage | NO | NO | NO | NO | |||||||||||
Weather impact | NO | NO | NO | NO | |||||||||||
Cover Period | Mon – Fri 9am – 530pm | 365 days 24/7 | Mon – Fri 9am – 530pm | 365 days 24/7 | Mon – Fri 9am – 530pm | ||||||||||
Price per month | GBP | EUR | GBP | EUR | GBP | EUR | GBP | EUR | GBP | EUR | GBP | EUR | |||
£2.56 | €3.18 | £3.85 | €4.77 | £4.49 | €5.57 | £5.13 | €5.37 | £3.83 | €4.74 | £3.21 | €3.98 | ||||
Additional Cover | ||||||||
Category | Openreach line care level 4 | Broadband business care | Line protection | Fraud prevention | ||||
Remote Support | Line faults clear within 6 hours any time of the day, any day of the week | Broadband fault service operating 24 hours a day, 7 days a week | Covers call out charges generated by Openreach | Protects the customer from telephone fraud | ||||
On-site support | ||||||||
Handsets/headsets & YC installed cabling*** | ||||||||
Network switche(s) | ||||||||
On-site PBX | ||||||||
Router(s) | ||||||||
WiFi access points | ||||||||
Human interference | ||||||||
Building electrical fault | ||||||||
Accidental damage | ||||||||
Weather impact | ||||||||
Cover Period | Monday to Sunday 365 days 24/7 | |||||||
Price per month | GBP | EUR | GBP | EUR | GBP | EUR | GBP | EUR |
£7.13 | €8.84 | £12.82 | €15.90 | £1.90 | €2.37 | £1.28 | €1.58 | |
If any works (remote or on-site) are required without the appropriate maintenance package, both equipment and labour will be chargeable.
Any equipment without the appropriate maintenance product can be replaced/repaired under standard manufacturer’s warranty with the limitation that if any remote or on-site support is required in replacing the equipment, labour time will be chargeable.
Trusted by Leading Businesses & Telecom Partners
Response & Resolution Targets
Fast Response, Clear Fix Times
| Description | Response time | Fix time | |
|---|---|---|---|
| HIGH | The system or service as a whole is unavailable. E.g. site outage | 1 hour | 4 hours |
| MEDIUM | An important part of the system or service is unavailable. E.g. 50% of the system is down | 2 hours | 10 hours |
| LOW | The incident has minimal impact on the business or acceptable workaround in place. E.g. failover handset being used | 6 hours | 25.5 hours |
| RFI | The service is not affected, no business impact. E.g. a request for information | 8.5 hours | 42.5 hours |
