iPECS Cloud Overview

iPECS Cloud: Smarter Business Communications, Built for Flexibility

Everything you need to know about iPECS Cloud — from core benefits to advanced features. Learn how Yellowcom helps businesses across the UK and Ireland future-proof their communications.

What is iPECS Cloud?

iPECS Cloud is a hosted VoIP phone system that replaces traditional on-site hardware with a secure, cloud-based platform. Built by Ericsson-LG, it gives your business everything you need to make, receive, and manage calls — wherever your team is working.

Key Features:

Access via handset, desktop app, mobile or web browser
Hosted in the cloud – no PBX hardware needed on site
Monthly rolling licenses with no long-term tie-ins
Fully managed setup, support, and training via Yellowcom

Why Choose iPECS Cloud?

iPECS Cloud gives you control, flexibility, and reliability — all from one platform.

✅ Flexible Working
Work from anywhere using your desktop, mobile, or handset.

✅ Disaster Recovery
Automatic failover and built-in redundancy to keep your business running.

✅ Cost Efficient
Only pay for what you need — scalable by user, with no bulky infrastructure.

✅ Always Updated
Enjoy the latest software and security patches automatically.

✅ Easy to Scale
Add or remove users instantly with same-day provisioning.

✅ Reliable & Secure
Carrier-grade resilience backed by Ericsson-LG’s enterprise-grade infrastructure.

Is iPECS Cloud Right for My Business?

Whether you’re a sole trader, SME, or managing multi-site offices, iPECS Cloud is built to scale with your needs.

It’s ideal for:

Remote teams or hybrid workforces
Growing businesses who want to scale without expensive upgrades
Businesses needing full control over their communications

Typical Use Cases:

Business Size	Use Case	Key Benefit
1–5 Staff	Home office setup	Quick setup with mobile or desktop apps
5–50 Staff	Hybrid working	Unified communication across devices
50+ Staff	Multi-site locations	Seamless internal routing and call reporting

Feature Highlights

iPECS Cloud offers enterprise-level functionality in a streamlined, cloud-based system. Here’s a breakdown of the platform’s most popular features:

📞 Telephony Essentials

Auto Attendant
Hunt Groups & Pickup Groups
Voicemail + Voicemail to Email
Music on Hold
Paging Groups

📊 Control & Visibility

Real-Time Call Analytics
Call Reporting & Scheduled Reports
Call Recording
Live Call Monitoring
Wallboard View for Teams

🔁 Collaboration & Mobility

Unified Communications across mobile, tablet, desktop
Presence and availability indicators
iPECS One – voice, video & chat via browser or mobile app
Mobile functionality via iPECS Cloud SIM (iCM)

🔌 Applications & Integrations

Cloud Admin Portal: Configure users, settings, and groups easily
iPECS2Teams: Make and receive calls directly through Microsoft Teams
iCall Suite: Advanced call analytics and reporting for inbound and outbound traffic

Handset Options

Choose from a range of desk phones tailored to your needs. All handsets are plug-and-play and fully compatible with iPECS Cloud.

Model	Best For	Features
1010i	Entry-level users	Basic call functions
1040i	Standard business use	High call volume capability
1050i	Power users	Full functionality with colour display
LDP 9200 Series	Traditional layout	Compatible with hybrid setups

📄 Need a datasheet? Get in touch and we’ll send the right documentation for your model.

FAQs

What’s the difference between iPECS Cloud and an on-premise system?
iPECS Cloud is fully hosted online, so you don’t need hardware installed on your premises. It allows for remote access, automatic updates, and easier scalability.

Can I use iPECS Cloud on my mobile without an app?
Yes — with iCM (iPECS Cloud Mobile), core deskphone functionality is delivered directly through your SIM card, with no need for a separate mobile app.

Does it work with Microsoft Teams?
Absolutely. iPECS2Teams allows direct integration, so you can make and receive calls within your Teams interface using your business number.

What kind of reports can I access?
Using iCall Suite, you can generate real-time dashboards, scheduled reports, wallboard views, and detailed call logs for all users.

Is it secure?
Yes — iPECS Cloud is protected with enterprise-grade encryption and redundancy. Your data is secure, and the platform is GDPR-compliant.