Floww Digital: How a Glasgow Marketing Agency Streamlined Telecoms and Cut Costs with Yellowcom

About Floww Digital

Floww Digital is a leading inbound marketing agency and HubSpot partner based in Glasgow, Scotland. Specialising in digital marketing strategies that drive growth for businesses across the UK, Floww Digital requires reliable, professional telecoms to support client calls, team collaboration, and seamless business operations.

The Challenge

Before partnering with Yellowcom in 2018, Floww Digital faced significant frustrations with their previous telecoms provider:

• No dedicated point of contact – Making it nearly impossible to resolve issues, request upgrades, or get answers to billing queries
• Unpredictable monthly bills with mystery charges they couldn’t explain or dispute
• Poor customer support that left them feeling lost in the system
• Lack of transparency around costs and service changes

As a growing marketing agency, Floww Digital needed a business phone system that would support their professional image while providing reliable communication tools for both internal team collaboration and client-facing interactions.

Our Solution

Yellowcom delivered a comprehensive business telecoms package tailored to Floww Digital’s needs:

• VoIP Phone System with Desktop Integration: Seamless calling through desktop apps alongside traditional handsets and landlines
• Dedicated Account Management: A single point of contact (Graeme) for all queries, upgrades, and support requests
• Expert Consultation: Rather than overselling, our team recommended the most cost-effective solution, actually saving Floww Digital money on both installation and recurring costs
• Professional Installation & Training: Our engineer handled the complete setup and provided comprehensive team training
• Transparent, Consistent Billing: Clear monthly bills with no hidden charges or surprise costs

“Originally, when I made the sales inquiry, I had requested more landlines and equipment than we really needed. When Graeme came out to explain what might be a better fit for the business, he actually saved us quite a lot of money, both on the installation cost and also the recurring bill, which was refreshing to see.” — Andrew Logan, Managing Director, Floww Digital

The Results

Since switching to Yellowcom in 2018, Floww Digital has experienced:

• ✅ Significant cost savings through right-sized telecoms solutions and transparent billing
• ✅ Same-day query resolution through dedicated account management
• ✅ Seamless communication across office handsets, landlines, and VoIP desktop apps
• ✅ Professional installation with zero downtime during the transition
• ✅ Ongoing peace of mind with consistent, reliable support since 2018

“Dealing with Yellowcom right from the sales process through to the installation and support has been faultless… The odd query that we’ve had since then has been resolved within the same day. Definitely would recommend them to anyone considering switching their telecoms provider.” — Andrew Logan

Key Features Delivered

• 📞 VoIP Phone System with Desktop Apps – Learn more about our Business Phone Systems
• 🏢 Office Handsets & Landlines – Explore iPECS Cloud Solutions
• 🛠️ Dedicated Account Management – Discover our Support Services

Why Professional Services Choose Yellowcom

Marketing agencies, consultancies, and professional services firms across Scotland and the UK trust Yellowcom because we understand that reliable business communications are essential for maintaining professional relationships and driving growth. Our hosted VoIP solutions integrate seamlessly with modern working practices, while our local support team ensures you’re never left without assistance.

FAQ

What makes Yellowcom ideal for marketing agencies like Floww Digital?
Professional agencies need reliable communication tools and responsive support. Our VoIP solutions integrate seamlessly with desktop workflows, while our dedicated account management ensures you always have a direct contact for any needs.

How quickly can you switch our telecoms over?
Floww Digital’s transition was seamless with zero downtime. Most professional services clients are fully operational within days of signing up, with our engineers handling installation and staff training. Learn more about our smooth transition process.

Do you really help businesses save money on telecoms?
Yes – like Floww Digital, many clients find we recommend cost-effective solutions rather than overselling. Our consultative approach focuses on what you actually need, often reducing both setup and ongoing costs. Read more about cutting telecoms costs.

Can you support our team if we work remotely or have multiple locations?
Absolutely. Our cloud-based phone systems work anywhere with an internet connection, and we provide unified communications solutions that keep distributed teams connected.

Ready to Streamline Your Agency’s Telecoms?

Stop wasting time on telecoms headaches. Whether you’re a marketing agency, consultancy, or professional services firm, we’ll deliver reliable communication tools with the support you deserve.

👉 Request a Free Consultation

📞 UK: 03330 156 651 | ROI: 01263 5299