Terms & Conditions - UK

If you have a dispute under the Agreement, please notify us in writing by emailing support@yellowcom.co.uk with the subject line ‘Complaint’. We will initially attempt to resolve the issue through negotiations between senior executives who have the authority to settle disputes.

If we can’t resolve the dispute through these discussions, either party may refer the issue to Ofcom.

Yellowcom is a member of the Communications Ombudsman. The maximum award for claims heard through the Communications Ombudsman is £10,000. If your dispute is suitable for this process, please follow the steps outlined on the Communications Ombudsman website: Communications Ombudsman.

If your claim is unsuccessful, whether through the Communications Ombudsman, Ofcom, or another avenue, Yellowcom reserves the right to recover all associated costs, including any Ofcom charges for reviewing the complaint.

Other ways of resolving your complaint

You can email us at support@yellowcom.co.uk or can write to us at the following address.

Customer Service Manager
Yellowcom Limited
Clydesdale House
Glasgow Business Park
G69 6GA

We’ll let you know when we’ve received your complaint and will start our investigation. We may need to call you to update you on how things are going. Once we’ve reviewed your complaint, our aim is to resolve it within five working days. If it’s going to take longer, we’ll keep you up to date on our progress. If we’re unable to resolve your complaint within eight weeks, you have the right to take your complaint to the Ombudsman.

Ombudsman Services

If we can’t resolve your complaint within eight weeks, you may want to take your complaint to the Ombudsman. Ombudsman Services independently handles disputes between communications companies and consumers, and the service is free.