Project Management in Telecoms: Inside Yellowcom’s 18-Year Success Story with Angela

When it comes to project management in telecoms, experience makes all the difference. At Yellowcom, we’re proud to showcase the expertise that drives our success and there’s no better example than Angela, our longest-serving team member with 18 years of dedicated service in telecom project management.

In this exclusive video interview, Angela shares her insights into what makes telecom project management successful, how the industry has evolved, and why personal service remains at the heart of every installation.

What is Project Management in Telecoms?

Project management in telecoms involves orchestrating complex technical deployments while ensuring minimal disruption to business operations. As Angela explains in our video:

“My role is to make sure that every install, upgrade or changeover runs smoothly from start to finish. I work closely with our customers, engineers, account managers, just to make sure that nothing gets missed and everything goes live as it should.”

Key Components of Telecom Project Management

Planning and Coordination

• Timeline development and milestone tracking
• Resource allocation and engineer scheduling
• Risk assessment and contingency planning
• Stakeholder communication protocols

Technical Implementation

• Phone system installations and upgrades
• Business broadband deployments
• Mobile solution rollouts
• Network infrastructure setup

Customer Experience Management

• Single point of contact throughout the project
• Regular progress updates and communication
• Post-installation support and training
• Quality assurance and testing

The Evolution of Telecom Project Management

With 18 years in the industry, Angela has witnessed significant changes in telecom project management. The technology landscape has transformed dramatically – from traditional phone systems to cloud-based VoIP solutions, from basic connectivity to sophisticated unified communications.

“A lot has changed in 18 years, especially the technology. Whether we’re installing VoIP, mobile or WiFi, the common thread is to make sure people are being supported and know exactly what’s happening.”

However, Angela emphasises that while technology evolves, the fundamentals of excellent project management remain constant:

• Clear Communication: Keeping all stakeholders informed at every stage
• Personal Service: Treating each customer as an individual with unique needs
• Reliability: Ensuring deliverables meet expectations and timelines
• Adaptability: Customising approaches to suit different business requirements

Why Project Management Matters in Telecom Deployments

Poor project management in telecoms can be costly. According to industry research, failed telecom installations can result in:

• Business Downtime: Lost productivity during extended outages
• Cost Overruns: Unexpected expenses from delays and complications
• Security Vulnerabilities: Improperly configured systems create risks
• User Frustration: Staff struggle with inadequately planned transitions

The Yellowcom Approach to Project Management

Our project management methodology addresses these challenges through:

1. Comprehensive Pre-Installation Planning Every project begins with detailed assessment and planning. We coordinate with your team to understand:

• Business-critical systems and peak operation times
• Staff availability for training and support
• Technical requirements and infrastructure constraints
• Timeline expectations and flexibility needs

2. Dedicated Project Management As Angela notes: “For the customer, it means less stress, and then they don’t have to chase multiple people and worry about what’s happening next.”

Each customer receives:

• A dedicated project manager as single point of contact
• Regular progress updates and milestone confirmations
• Proactive communication about any changes or delays
• Post-installation support and documentation

3. Flexible Implementation “Every business is different. Some need installs done outside hours, and others just need extra time for training. So we adapt to fit what the customer needs.”

Our project managers accommodate:

• Out-of-hours installations to minimise disruption
• Phased rollouts for large organisations
• Extended training periods for complex systems
• Emergency support during critical transitions

Industry Expertise Across All Technologies

Yellowcom’s project management team oversees installations across our full service portfolio:

Business Phone Systems

• iPECS Cloud deployments
• On-premise phone systems
• Legacy system migrations and upgrades
• Microsoft Teams Voice integrations

Connectivity Solutions

• Fibre broadband installations
• Leased line implementations
• WiFi network deployments
• Network infrastructure upgrades

Business Mobile Solutions

• Corporate mobile rollouts
• Mobile device management
• BYOD policy implementation
• Multi-site mobile coordination

The Personal Touch in Project Management

What sets Yellowcom apart is our commitment to personal service. Angela’s philosophy perfectly encapsulates our approach:

“I try to keep it clear, organised, and personal, and I like to give the same service that I would expect to be given myself.”

This personal approach means:

• Understanding Your Business: We take time to learn your specific needs and challenges
• Flexible Communication: Updates delivered in your preferred format and frequency
• Responsive Support: Quick resolution of any issues or concerns
• Long-term Partnership: Ongoing relationship beyond the initial installation

As Angela proudly states: “Big enough to support and small enough to care.”

Measuring Project Management Success

For Angela and the entire Yellowcom team, success is measured by customer satisfaction:

“For me, it’s handing over a finished install when everything just works and the customer is happy. That’s when you know you’ve done your job properly.”

Our project management success metrics include:

• On-time Delivery: 95%+ of projects completed within agreed timelines
• First-time Success Rate: Installations working perfectly from day one
• Customer Satisfaction: Consistently high ratings for project management service
• Post-Installation Support: Minimal support tickets following deployment

Why Choose Yellowcom for Your Next Telecom Project?

When you choose Yellowcom for your telecom needs, you benefit from:

Experienced Project Management Team

Led by professionals like Angela with decades of industry experience, ensuring your project is in capable hands.

Comprehensive Service Portfolio

From phone systems to connectivity and mobile solutions, we manage multi-faceted deployments seamlessly.

Local Presence, Personal Service

With offices in Belfast, Glasgow, and Dublin, our project managers understand local business needs.

Proven Track Record

18+ years of successful telecom project management across diverse industries and business sizes.

Ready to Experience Expert Telecom Project Management?

Don’t let poor project management derail your next telecom upgrade. Partner with Yellowcom and benefit from Angela’s expertise and our proven project management methodology.

Whether you’re planning a phone system upgrade, broadband migration, or comprehensive communications overhaul, our project management team ensures smooth, successful delivery.

Contact Yellowcom today:

• 📞 UK: 03330 156 651
• 📞 Ireland: 01263 5299
• 📧 Get in touch online

Experience the difference that expert project management in telecoms makes – backed by 18 years of proven success.