Business Phone and Broadband Bundles: Yellowcom’s Complete Solution

Managing separate phone and broadband providers is costing your business more than you think. Between juggling multiple bills, dealing with different support teams, and wrestling with compatibility issues, the hidden costs quickly add up. What if there was a simpler way?

At Yellowcom, we’ve seen countless UK and Irish businesses transform their operations by bundling their communications services. From Belfast construction firms to Dublin hotels, companies across every sector are discovering the power of integrated phone and broadband solutions.

In this comprehensive guide, we’ll explore why business phone and broadband bundles make financial and operational sense, and how Yellowcom’s complete solution can streamline your communications while saving you money.

Discover how Yellowcom customers save an average of 30% by bundling services – and that’s just the beginning.

The Hidden Costs of Separate Providers

Financial Impact

Most SMEs don’t realise how much extra they’re paying by managing separate phone and broadband providers. The costs go far beyond the monthly bills:

• Multiple invoices and admin overhead: Your accounts team spends hours each month reconciling different bills, payment schedules, and contract terms
• Lost bundling discounts: Providers offer significant savings for bundled services that you’re missing out on
• Compatibility costs: When your phone system doesn’t work optimally with your broadband, you end up paying for additional equipment or bandwidth
• Management time: The time your team spends coordinating between providers could be spent growing your business

Operational Challenges

The operational headaches of separate providers can be even more costly than the financial impact:

Support Nightmare: Picture this scenario: your phones work fine, but your internet is down. You call your broadband provider, who says the issue might be with your phone system. You call your phone provider, who insists it’s a broadband problem. Meanwhile, your business is offline, customers can’t reach you, and nobody takes responsibility.

Finger Pointing: When problems occur, separate providers often blame each other. This leaves you stuck in the middle, trying to coordinate a solution whilst your business suffers downtime.

Installation Complexity: Need to upgrade your office setup? With separate providers, you’re coordinating multiple engineers, different installation schedules, and hoping everything works together when it’s finished.

Upgrade Difficulties: Your broadband contract expires in June, but your phone system contract runs until December. Mismatched upgrade cycles mean you can never optimise your entire communication setup at once.

Real-World Example

A Belfast construction firm came to us paying £280 per month across three different providers – one for broadband, one for landlines, and another for mobile contracts. They were spending hours each month chasing different providers for support issues, and their VoIP calls kept dropping because their broadband wasn’t optimised for voice traffic.

After switching to Yellowcom’s integrated solution, they now pay £190 per month for superior service, crystal-clear calls, and have just one number to call for any support issues. The time they save on administration alone is worth the switch.

Why Bundling Phone and Broadband Makes Business Sense

Cost Savings

The financial benefits of bundling are immediate and ongoing:

Bundle Discounts: Most businesses save between 20-40% compared to separate providers. This isn’t just a promotional discount – it reflects the genuine cost savings providers achieve by managing your complete communications stack.

Reduced Admin Costs: One invoice means less accounting overhead, fewer direct debits to manage, and simplified expense tracking. For businesses processing hundreds of invoices monthly, this administrative efficiency can free up significant time.

No Compatibility Issues: When your broadband and phone systems are designed to work together, you avoid the hidden costs of additional equipment, configuration tweaks, or bandwidth upgrades to make separate systems communicate properly.

Predictable Monthly Costs: Bundled services typically come with transparent, fixed pricing. No surprise charges for ‘premium support’ or hidden fees for basic features that should be included.

Simplified Management

Beyond cost savings, operational simplicity is where bundling really shines:

Single Point of Contact: One phone number for all your communication needs. Whether it’s a broadband outage, phone system question, or upgrade discussion, you speak to one team who understands your complete setup.

Unified Billing: Clear monthly statements that show exactly what you’re paying for, with detailed breakdowns of usage across all services. Perfect for businesses that need to allocate costs across departments or projects.

Coordinated Installations: One engineer visit for everything. When you’re opening a new office or upgrading your existing setup, a single team handles your complete communication infrastructure.

Aligned Upgrade Cycles: Plan your technology roadmap effectively. When your broadband and phone systems are on the same contract cycle, you can make strategic decisions about upgrades and expansions.

Enhanced Performance

This is where bundling becomes truly powerful:

Optimised for VoIP: Our business broadband services are specifically configured for voice traffic. This means clearer calls, fewer dropouts, and professional-quality audio for your customer conversations.

Quality of Service (QoS): We prioritise voice traffic on your connection, ensuring phone calls never suffer even when your team is downloading large files or streaming video content.

Integrated Backup Solutions: If your primary broadband fails, calls automatically route via backup connections. Your customers never know there was a problem.

True Scalability: Adding new users, phone lines, or bandwidth is seamless when everything’s managed by one provider. No coordination headaches or compatibility concerns.

Case Study: Dublin Hotel Success

A 45-room Dublin hotel was struggling with separate providers for their guest WiFi, reservation system connectivity, and phone systems. Guests complained about slow internet, and staff dealt with dropped calls during busy periods.

After implementing Yellowcom’s integrated solution, they saw:

• 25% improvement in guest satisfaction scores
• Zero dropped calls during peak periods
• 35% reduction in monthly communication costs
• Single point of contact for all technical issues

The hotel manager told us: “The difference was night and day. Our guests are happier, staff are more productive, and we’re saving money every month.”

Yellowcom’s Complete Business Communication Solution

Our Broadband Options

We don’t believe in one-size-fits-all solutions. Your business deserves broadband that matches your specific needs:

FTTC Fibre (Up to 80Mbps): Perfect for most SMEs, offering reliable speeds for email, web browsing, cloud applications, and VoIP calls. Ideal for businesses with 5-20 users.

FTTP Full Fibre (Up to 1Gbps): Future-proof connectivity for growing businesses, supporting heavy cloud usage, video conferencing, and multiple simultaneous applications. Perfect for companies planning significant growth.

Leased Lines: Dedicated, guaranteed bandwidth for mission-critical businesses that can’t afford downtime. Popular with healthcare practices, financial services, and businesses handling sensitive data.

Converged Solutions: Specially designed broadband products that separate voice and data traffic, ensuring your phone calls always have priority bandwidth.

Our Phone System Solutions

Every business communicates differently. That’s why we offer multiple phone system options:

iPECS Cloud: Fully hosted in secure UK data centres, perfect for businesses embracing flexible working. Your team can work from anywhere whilst maintaining professional communications.

On-Premise Systems: Hybrid solutions that combine the flexibility of VoIP with the control of traditional systems. Ideal for businesses with specific security or compliance requirements.

Microsoft Teams Integration: Seamlessly integrate business calling with your existing Teams environment. Your team can make and receive business calls directly through Teams.

Hosted VoIP: Enterprise-grade features without the hardware investment. Perfect for businesses that want advanced functionality without managing complex systems.

Integration Benefits

When your broadband and phone systems are designed to work together, the benefits multiply:

Pre-configured for Optimal Performance: No guesswork about compatibility or configuration. Your systems are optimised before installation, ensuring peak performance from day one.

Automatic Failover: If your primary broadband connection fails, calls automatically route via backup connections. Your business stays connected even during outages.

Advanced Features: Call recording, analytics, and CRM integration work seamlessly across your entire communication stack. No complex integration projects or compatibility issues.

Mobile Integration: Your business number works on any device, anywhere. Whether your team is in the office, at home, or visiting clients, they stay connected with the same professional presence.

What’s Included in Yellowcom Bundles

Every Yellowcom bundle includes everything you need for professional business communications:

✅ Business-grade broadband with guaranteed speeds (not “up to” speeds)
✅ Professional phone system with enterprise features typically only available to large corporations
✅ Unlimited UK mobile and landline calls – no per-minute charges
✅ 24/7 support from local engineers who know your setup
✅ Unified billing with transparent, itemised monthly statements
✅ Free installation and setup by certified engineers
✅ Ongoing maintenance including remote updates and proactive monitoring
✅ Scalability options to grow with your business
✅ Business continuity features including call forwarding and backup solutions

Perfect for Your Industry

Hospitality Sector

Hotels, restaurants, and pubs have unique communication needs that bundled solutions address perfectly:

• Guest WiFi that actually works, integrated with reliable phone systems for bookings and customer service
• Multi-site management for chains and franchises, with centralised billing and administration
• PCI compliance for secure card payments over the phone, protecting your business and customers

“Our restaurant chain now manages all locations from one dashboard. When a customer calls any of our restaurants, staff can see their booking history across all sites immediately.” – Restaurant Chain Manager, Glasgow

Construction & Manufacturing

Industrial businesses need communications that work in challenging environments:

• Rugged solutions designed for harsh environments, with cordless phones that work across large sites
• Mobile connectivity for site offices and remote workers, ensuring project coordination stays seamless
• Scalable systems that adapt to project timelines, allowing you to add or remove capacity as needed

Healthcare & Education

Organisations serving the public require reliable, compliant communication systems:

• Reliable communications for patient care and student safety, with failover systems that never let you down
• Compliance-ready systems for data protection and regulatory requirements
• Campus-wide solutions that work across multiple buildings and sites

Professional Services

Law firms, accountants, and recruiters need sophisticated communication tools:

• CRM integration that displays client information when they call, improving service quality
• Call recording for compliance, training, and quality assurance
• Flexible working solutions that maintain professional presence regardless of location

Customer Testimonial: “Yellowcom’s bundle transformed our practice. We now have crystal-clear calls, fast internet for cloud applications, and pay 40% less than we did with separate providers. The CRM integration means we never miss important client details.” – Practice Manager, Belfast Dental Clinic

Local Support That Makes the Difference

Why Choose Yellowcom

Local Presence: Unlike national providers, we have engineers based in Belfast, Glasgow, and Dublin. When you need support, you speak to someone who understands your local market and can be on-site quickly if needed.

Award-Winning Service: We’re proud to be Uswitch Broadband Provider of the Year 2021, but more importantly, we maintain consistently high customer satisfaction scores across all our services.

Real People, Real Support: No chatbots, no offshore call centres. When you call Yellowcom, you speak to knowledgeable humans who can actually solve your problems.

Tailored Solutions: We don’t just offer packages – we design solutions. Every business is different, and your communication setup should reflect your specific needs and goals.

Our Commitment

24/7 Support: Problems don’t happen only during business hours. Our support team is available around the clock, with local engineers who know your system.

Proactive Monitoring: We monitor your systems continuously, often identifying and fixing issues before you even notice them. This proactive approach minimises downtime and keeps your business running smoothly.

Regular Reviews: We don’t just install your system and disappear. Regular check-ins ensure you’re getting maximum value from your investment and identify opportunities for improvement.

Future-Proofing Advice: Technology evolves rapidly. We help you make informed decisions about upgrades and expansions, ensuring your communication infrastructure supports your business growth.

Getting Started with Yellowcom

Simple Process

We’ve refined our implementation process to minimise disruption whilst ensuring optimal results:

1. Free Consultation: Our team assesses your current setup, identifies pain points, and understands your business goals. This consultation is genuinely free – no sales pressure, just expert advice.
2. Tailored Proposal: We design a custom bundle specifically for your business, with transparent pricing and clear explanations of all included features.
3. Seamless Migration: Our engineers handle everything, coordinating the transition to minimise downtime. Most businesses experience less than 30 minutes of disruption during the switch.
4. Ongoing Support: Regular check-ins, proactive maintenance, and responsive support ensure you get maximum value from your investment.

Conclusion

Bundling your business phone and broadband isn’t just about cost savings – although the 20-40% reduction in monthly costs is certainly attractive. It’s about simplifying your operations, improving reliability, and positioning your business for growth.

When you choose Yellowcom’s integrated solution, you’re not just getting better technology – you’re getting a partner who understands UK and Irish businesses. Our local presence, award-winning support, and tailored approach mean you receive service that national providers simply can’t match.

Key Benefits Recap:

• Save 20-40% compared to separate providers
• Single point of contact for all communication needs
• Guaranteed compatibility and optimal performance
• Local support from award-winning engineers
• Scalable solutions that grow with your business
• Enterprise features at SME-friendly prices

Ready to simplify your business communications? Join hundreds of UK and Irish businesses who’ve already made the switch to Yellowcom’s integrated solution.

Call 03330 156 651 today or complete our online enquiry form for a free, no-obligation consultation.

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Frequently Asked Questions

General Questions

Q: How much can I really save by bundling my phone and broadband? A: Most businesses save between 20-40% compared to separate providers. The exact savings depend on your current setup and requirements. We provide a detailed cost comparison as part of our free consultation, showing exactly what you’ll save.

Q: Will there be downtime when switching to Yellowcom? A: We plan every installation to minimise disruption. Most businesses experience less than 30 minutes of downtime during the switch. For critical operations, we can arrange out-of-hours installations or temporary backup solutions.

Q: What if I’m tied into existing contracts? A: We often help businesses calculate the early termination costs versus the long-term savings of switching. In many cases, the monthly savings make early termination financially worthwhile. We can also time your switch to coincide with contract renewals.

Q: Do you serve businesses across the UK and Ireland? A: Yes, we provide services across the UK and Ireland, with local engineers based in Belfast, Glasgow, and Dublin. This local presence means faster response times and better understanding of regional requirements.

Technical Questions

Q: What broadband speeds do you offer? A: We offer everything from FTTC fibre (up to 80Mbps) to full fibre FTTP (up to 1Gbps) and dedicated leased lines. The right speed depends on your business needs – we’ll recommend the optimal solution during your consultation. Learn more about our connectivity options.

Q: Can I keep my existing phone numbers? A: Absolutely. We handle all number porting to ensure your customers can reach you on familiar numbers. This includes landlines, mobile numbers, and any special service numbers you may have.

Q: What happens if my internet goes down? A: Our systems include automatic failover capabilities. If your primary broadband fails, calls can automatically route via backup connections or mobile networks, ensuring your business stays connected.

Q: Can your phone systems work with my existing CRM? A: Yes, our iPECS systems integrate with over 130 CRM platforms including Salesforce, HubSpot, and Microsoft Dynamics. We can also develop custom integrations for bespoke systems.

Service and Support Questions

Q: What support do you provide? A: We offer 24/7 support with local engineers who know your system. This includes proactive monitoring, regular maintenance, and immediate response to any issues. Visit our support page for more details.

Q: How do billing and contracts work? A: You receive one clear monthly bill covering all services. We offer flexible contract terms designed around your business needs, not arbitrary restrictions. All pricing is transparent with no hidden costs.

Q: What if my business grows and I need to add more users? A: Our solutions are fully scalable. Adding new users, phone lines, or increasing bandwidth is straightforward and typically doesn’t require site visits. You can often make changes through our customer portal.

Q: Do you provide training for new systems? A: Yes, we provide comprehensive training for your team as part of our installation service. We also offer ongoing training and system guides to help you get maximum value from your investment.

Industry-Specific Questions

Q: Do you work with specific industries? A: We serve businesses across all sectors, with particular expertise in hospitality, construction, healthcare, education, and professional services. Each industry has unique communication needs, and we tailor our solutions accordingly. Learn more about our sector specialisms.

Q: Can you handle multi-site businesses? A: Yes, multi-site coordination is one of our specialties. We can link multiple locations with unified communications, centralised management, and consistent billing across all sites.

Q: What about compliance requirements? A: We understand various compliance requirements across different industries. Our systems support call recording for financial services, data protection for healthcare, and PCI compliance for businesses taking card payments over the phone.

Getting Started

Q: How do I get a quote? A: Contact us for a free consultation. We’ll assess your current setup, understand your requirements, and provide a detailed proposal with transparent pricing. There’s no obligation and no sales pressure.

Q: How long does implementation take? A: Most installations are completed within 2-3 weeks of order confirmation. Complex multi-site installations may take longer, but we’ll provide a clear timeline during the planning phase.

Q: What if I’m not satisfied with the service? A: We offer a 30-day satisfaction guarantee. If you’re not completely happy with your service, we’ll work with you to resolve any issues or help you find a more suitable solution.

Q: Can I see the system before committing? A: Yes, we offer demonstrations of our phone systems and can arrange site visits to show you exactly how everything works. We want you to be completely confident in your decision.

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Ready to discover how Yellowcom’s business phone and broadband bundles can transform your communications? Get in touch today for your free consultation.