UK: 03330 156 651 | IE: 01263 5299
Cloud Telephony, Powered by Microsoft Teams
Microsoft Teams Phone System
A fully connected, cloud-based phone system built directly into Microsoft Teams. Empower your workforce with enterprise-grade calling, collaboration and mobility — all backed by Yellowcom’s expert local support across the UK & Ireland.
Make and receive business calls from anywhere, on any device, using the tools your teams already rely on.
Your Communication, Simplified
What is the Microsoft Teams Phone System?
The Microsoft Teams Phone System replaces your traditional business phone system with cloud telephony built directly inside Microsoft Teams. It brings voice, video, messaging, meetings, presence, and collaboration into one unified platform — without the need for on-premise PBX equipment.
Whether you’re upgrading from ISDN, supporting hybrid work, or consolidating multiple communication tools, the Teams Phone System gives your employees a single, intuitive workspace for everything.
- Ideal for:
- ✅ Hybrid and remote teams
- ✅ Multi-site organisations
- ✅ Businesses replacing legacy PBX
- ✅ Companies already using Microsoft 365
- Why choose Teams?
- ✅ Works on desktop, mobile and browser
- ✅ Keep your business numbers
- ✅ Fully compliant call recording, analytics & reporting
Our Proven Process
Why Choose a Microsoft Teams Phone System?
Built for Hybrid Work
Your team can make and receive calls anywhere, on any device, using a consistent business number — whether in the office, at home, or on the go.
All Tools in One Place
Instant messaging, video meetings, internal chat, calendars, file sharing and external calling all sit inside Teams, reducing app-switching and improving productivity.
Cost-Effective Cloud Telephony
No on-site hardware, no maintenance, no line rental. You pay per user — simple, scalable and predictable.
Advanced Call Control
From auto-attendants to call queues, call recording and reporting, Teams delivers all the features you expect from an enterprise phone system.
Deep Microsoft 365 Integration
Teams syncs with Outlook, SharePoint and your Microsoft 365 apps for a seamless experience across your business.
Analytics for Better Customer Experience
Gain visibility over call performance, response times, volume trends and user activity — ideal for customer-facing teams, service desks, and sales departments.
Our Flagship Cloud Communications Platform
Explore the Power of the Microsoft Teams Phone System
Teams is more than just a phone system — it’s a complete unified communications solution tailored to your workflows.
Teams Calling (Operator Connect & Direct Routing)
Add carrier-grade external calling into Teams with your existing phone numbers or brand new DDIs.
Teams Call Recording & Compliance
Record inbound and outbound calls, meetings, video and screen-sharing. Perfect for regulated industries, training, and quality assurance.
Teams Call Queues & Auto-Attendants
Route calls to the right team every time with intelligent IVR, opening hours, holiday routing and queue management.
Teams CRM Integrations
Connect Teams with your existing CRM systems — including Dynamics, HubSpot, Salesforce and more.
Teams Devices & Handsets
We supply certified Teams desk phones, conference devices, headsets and mobile solutions.
Teams Analytics
Unlock call insights, service levels, missed call alerts, queue monitoring and real-time dashboards.
Built for Your Industry
From single-site offices to national operations, Microsoft Teams is tailored to your industry. Whether you run a care home, law firm, construction site or school, we’ll customise Teams to your unique needs.
🔹 Future-ready for the 2027 ISDN Switch-Off
🔹 Used by businesses across NI, Scotland, and ROI
🔹 Trusted by leaders in education, healthcare, construction, and hospitality
Smart Features Built for Business
✅ HD Voice Calling
✅ Voicemail to Email
✅ Auto Attendant
✅ CRM & Calendar Sync
✅ Call Recording & Analytics
✅ Real-Time Wallboards
✅ Mobile & Desktop App
✅ Spend Controls & Alerts
✅ Unified Admin Portal
CLIENT SUCCESS
See How We've Helped Businesses Thrive
Read how our tailored solutions and dedicated local support have made a real difference for businesses like yours:
One provider. One bill. Complete peace of mind.
“We didn’t realise how much time and cost was being lost having three separate telecom providers – Yellowcom solved that in one move.” – George, Lisney Belfast
Lisney Belfast
Belfast
Take 30 Seconds to Find Your Ideal Phone System
Not sure whether to choose VoIP, On-Premise, or a Hybrid setup? Answer three quick questions and we’ll guide you to the best-fit system for your business — based on how your team works, the devices you prefer, and your top priorities.
🎯 Benefits:
Tailored recommendations in under 30 seconds
Works for all business sizes and industries
Based on your actual setup, not assumptions
Cloud Features
Smart Features Built for Business
Voicemail-to-Email
Receive voicemails straight to your inbox as audio files. Perfect for staying on top of messages when you’re out of office or working remotely.
Mobile Twinning
Twin your desk phone with your mobile. Make and receive business calls from your mobile using your business number—ideal for hybrid workforces.
Auto Attendants & Call Routing
Direct callers to the right team using custom call menus, routing rules, and failover options. Cut down call wait times and improve customer experience.
Call Queues & Hunt Groups
Set up queues and team-based call distribution. If someone’s unavailable, calls can be redirected to the next available agent—never miss a lead.
Web-Based Admin Portal
Manage users, monitor call activity, and make real-time changes via an easy-to-use cloud dashboard—no IT department required.
CRM Integration (130+ Platforms)
Connect your phone system to CRMs like Salesforce, HubSpot or Zoho. See caller details instantly and log interactions automatically.
INDUSTRY EXPERTISE
Telecoms Solutions Designed For Your Sector
We understand the unique communication demands across different industries in the UK and Ireland. Find out how our tailored solutions help businesses like yours succeed:
Today’s offices rely on fast, reliable communication technology to stay productive and connected. Whether teams are based in the office, working remotely, or operating in a hybrid environment, dependable telecoms ensure staff can collaborate effectively and respond quickly to clients.
When a computer fails in a standard office, a few emails might get delayed. When a network goes down on a factory floor, production lines stop, staff are left idle, and the financial cost climbs by the minute. You need an IT partner who understands that in your industry, uptime is not a luxury; it is a fundamental requirement.
In the transport industry, margins are tight and deadlines are strict. IT isn't just about computers in an office; it’s the lifeline that connects your planners, your drivers, and your customers. If your digital foundation cracks, your supply chain stops.
If you run a law firm in the UK or Ireland, you already know that your reputation is your most valuable asset. Your clients trust you with their most sensitive, confidential, and highly regulated information. A single data breach, a lost file, or a day of system downtime does not just cost you billable hours—it damages the trust you have spent years building.
Running a charity or public sector organisation is incredibly rewarding work, but it is rarely easy. You are constantly balancing exceptionally tight budgets, managing a diverse mix of remote staff and part-time volunteers, and safeguarding highly sensitive information.
Picture a busy Monday morning at your practice. The waiting room is full. The phones are ringing constantly. And then, your clinical software freezes.
Can Microsoft Teams replace my business phone system?
Yes — it provides full PBX functionality with added collaboration tools.
Will we keep our existing phone numbers?
Yes, you can port your numbers or add new DDIs.
Is it compatible with our CRM?
Yes — Teams integrates with over 200 CRM platforms.
What if the internet goes down?
We configure automatic failover routing to mobiles or alternative numbers.
Do we need new hardware?
No — Teams works on your existing devices, with optional certified handsets.
Frequently Asked Questions
Microsoft Teams Phone System FAQs
A Microsoft Teams Phone System future-proofs your business with secure, flexible, cloud-based telephony that grows with you.
✔ Boost efficiency
✔ Improve customer experience
✔ Empower hybrid teams
✔ Stay ahead of the 2027 switch-off
✔ Backed by Yellowcom’s expert support
👉 Take the next step — speak with our Teams specialists
03330 156 651
UK Contact Number
01263 5299
IE Contact Number