GP Surgery Phone Systems & Broadband Solutions

Reliable telecoms for haulage and logistics firms across the UK & Ireland, VoIP, broadband, and mobile solutions to keep your depots, drivers, and dispatch teams...

Yellowcom Team

Published Date: 28/08/2025

Transform Patient Access with Professional GP Surgery Phone Systems & Broadband

GP surgeries across the UK and Ireland face unprecedented communication challenges. From overwhelming 8am appointment call spikes to strict NHS Digital compliance requirements, your medical practice needs more than standard business phone systems.

Yellowcom delivers award-winning GP surgery phone systems and NHS-grade broadband solutions specifically engineered for primary care workflows. Our healthcare VoIP systems help medical practices manage patient communications efficiently while ensuring full PSTN switch-off readiness by 2027.

Why GP Surgeries Choose Yellowcom Phone & Broadband Systems

🏆 Award-Winning Healthcare Communications

Best SME Telephone System – Comms National Awards (3 consecutive years)
Best Hosted Telephony Platform – Comms National Awards
Over 15 years serving UK & Ireland healthcare practices

Professional Phone Systems for GP Surgeries & Medical Practices

Cloud-Based VoIP Phone Systems for Healthcare

Our NHS-compliant GP surgery phone systems provide dependable, scalable communication solutions designed for modern primary care:

iPECS Cloud Phone Systems for Medical Practices

Intelligent call routing managing 8am appointment booking rushes
Multi-queue management separating urgent, routine, and administrative calls
Skills-based routing directing patients to reception, clinical, or prescription teams
Automated call distribution ensuring fair workload across reception staff

Horizon Cloud VoIP for GP Surgeries

Enterprise-grade reliability with 99.9% uptime SLA
GDPR-compliant call recording for staff training and complaint resolution
CRM integration with EMIS, SystmOne, Vision, and 130+ healthcare platforms
Mobile extensions allowing staff to handle calls from any location

Advanced Call Management Features for Primary Care

Morning Rush Hour Solutions

The 8am appointment booking surge can overwhelm traditional GP surgery phone systems. Our intelligent call management includes:

Smart Call Queueing

Estimated wait times communicated to patients automatically
Callback functionality reducing phone line congestion
Priority routing for urgent medical queries and emergencies
Overflow management preventing busy signals during peak times

Reception Efficiency Tools

Screen-pop patient information when calls are received
One-click call transfer between departments and staff
Voicemail-to-email ensuring no patient message is missed
Custom hold messaging with health advice and practice information

Patient Communication Channels

Modern GP surgeries need omni-channel communication solutions:

CONTACT for iPECS – Multi-Channel Patient Management

Voice calls with intelligent routing and queueing
SMS appointment reminders reducing DNA rates by up to 40%
WhatsApp Business integration for non-urgent patient queries
Secure webchat for prescription requests and general inquiries
Email integration managing patient communications in one dashboard

NHS-Compliant Call Recording & Security

GDPR-Compliant Healthcare Communications

Selective call recording with granular staff access controls
Encrypted voice communications meeting NHS Digital security standards
Audit trail reporting for CQC inspections and clinical governance
Secure cloud hosting in UK data centres with military-grade security

Staff Training & Quality Management

Call monitoring for reception training and service improvement
Whisper coaching supporting new staff during live patient calls
Performance analytics identifying peak times and efficiency improvements
Patient satisfaction tracking through post-call feedback systems

Business Broadband Solutions for GP Surgeries & Medical Practices

Healthcare-Grade Internet Connectivity

Reliable broadband is essential for modern GP surgery operations, supporting VoIP phone systems, NHS applications, and secure patient data management.

Full-Fibre Broadband (FTTP) for Medical Practices

Ultra-Fast Healthcare Connectivity

Symmetric speeds up to 1Gbps supporting multiple simultaneous video consultations
Guaranteed bandwidth ensuring consistent performance during peak usage
Low latency connections crucial for real-time telemedicine and VoIP quality
Service Level Agreements with rapid fault resolution and compensation

Prioritised Network Traffic (QoS)

Dedicated voice channels preventing internet usage from affecting phone call quality
Clinical system prioritisation ensuring NHS applications get bandwidth priority
Load balancing optimising network performance during busy periods
Bandwidth management with configurable priorities for different applications

Leased Line Solutions for Large GP Practices

Dedicated Healthcare Broadband

Uncontended bandwidth exclusively for your medical practice
Symmetrical upload/download perfect for cloud-based patient management systems
99.9% uptime guarantee with automatic failover capabilities
Scalable capacity growing with your practice requirements

Secure Wi-Fi Networks for Healthcare Environments

Professional Medical Practice Wi-Fi

Separate networks for clinical systems, staff, and patient use
Guest Wi-Fi for patients with content filtering and time restrictions
Medical device connectivity supporting tablets, monitoring equipment, and IoT devices
Enterprise security with WPA3 encryption and network access control

Compliance & Security Features

Network segmentation isolating clinical systems from general internet access
Firewall protection preventing unauthorised access to patient data
Regular security updates maintaining NHS Digital compliance standards
Monitoring and alerting proactive threat detection and response

Mobile Communication Solutions for Healthcare Professionals

ANYWHERE for iPECS – Mobile Extensions for Medical Staff

Extend your GP surgery phone system to mobile devices without compromising security or compliance:

App-Free Mobile Integration

Smart SIM Technology for Healthcare

Native mobile phone integration using existing device diallers
No apps required – works with iPhone and Android devices seamlessly
Call recording compliance extending NHS requirements to mobile calls
Separate work/personal numbers maintaining patient confidentiality

Perfect for Healthcare Roles

Practice Managers

Take surgery calls while moving between multiple practice sites
Access patient information systems remotely with secure connections
Manage staff communications during off-site meetings and conferences

District Nurses & Community Staff

Maintain surgery contact during home visits and community clinics
Receive urgent patient calls with full call recording compliance
Access on-call services integration for after-hours medical support

Locum GPs & Visiting Clinicians

Seamlessly integrate with practice phone systems during temporary assignments
Maintain professional communication standards across different practices
Access clinical systems and patient information securely from any location

Business Mobile Solutions for Medical Practices

Healthcare-Optimised Mobile Plans

EU roaming included for medical conferences and international training
Priority network access ensuring calls connect during emergencies
Secure device management with remote wipe capabilities for lost devices
Flexible data plans accommodating varying usage patterns across medical staff

AI-Powered Tools for Enhanced GP Surgery Efficiency

Sidekick AI – Intelligent Call Management for Healthcare

Automated Documentation & Analysis

Call transcription automatically converting patient conversations to text
Clinical note assistance highlighting key patient information and concerns
Sentiment analysis identifying patient satisfaction levels and potential complaints
Action point extraction ensuring follow-up tasks are captured and assigned

Staff Training & Quality Improvement

Performance coaching identifying areas for reception staff development
Communication pattern analysis optimising patient interaction protocols
Compliance monitoring ensuring calls meet NHS and GDPR standards
Benchmark reporting comparing performance across healthcare practices

AI On-Hold – Professional Patient Messaging

Intelligent Hold Message Management

Health promotion content tailored to your practice specialties and local health priorities
Appointment availability updates reducing unnecessary repeat calls from patients
Seasonal health advice supporting public health campaigns and patient education
Practice information including opening hours, services, and emergency procedures

Benefits for GP Surgeries

Reduced administrative workload with automated message updates
Improved patient education through relevant health information during wait times
Professional practice image with consistent, high-quality patient communications
Compliance support ensuring messages meet NHS communication guidelines

Compliance & Security for GP Surgery Communications

NHS Digital & GDPR Compliance

Data Protection for Healthcare Communications

GDPR-compliant call recording with patient consent management systems
Secure cloud storage exclusively in UK data centres meeting NHS standards
Staff access controls with role-based permissions and audit trails
Data retention policies aligned with NHS records management requirements

Clinical Governance Support

Audit trail reporting supporting significant event analysis and clinical reviews
Call quality monitoring ensuring professional patient communication standards
Staff competency tracking documenting training and performance development
Patient complaint resolution with comprehensive call history and analysis tools

Payment Security for Medical Practices

PCI DSS Compliance for Healthcare Payments Perfect for GP surgeries taking card payments for private services, travel vaccines, and medical reports:

PCI for iPECS – Secure Payment Processing

Automated PCI DSS compliance protecting patient payment information
Call recording pause during sensitive card detail entry
Secure payment gateway integration with major healthcare payment providers
Compliance reporting reducing administrative burden on practice staff

Why Choose Yellowcom for Your GP Surgery Communications

Local Healthcare Communication Specialists

15+ Years Serving UK & Ireland Healthcare

Local engineers based in Belfast, Glasgow, and Dublin for rapid response
Healthcare industry expertise understanding NHS workflows and compliance requirements
24/7 technical support because patient care operates around the clock
Dedicated account management with specialists in healthcare communications

Award-Winning Service Delivery

🏆 Best SME Telephone System (3 consecutive years)
🏆 Best Hosted Telephony Platform
🏆 Broadband Provider of the Year 2021
Trusted by hundreds of GP surgeries, dental practices, and healthcare groups

Transparent Healthcare-Focused Pricing

Cost-Effective Solutions for Medical Practices

No hidden charges with clear monthly licensing and transparent pricing
Scalable solutions from single-site practices to large Primary Care Networks
Bundle discounts up to 30% when combining phone systems with broadband
Flexible contracts accommodating practice changes, mergers, and growth

Return on Investment for GP Surgeries

Reduced missed appointments through improved patient access and communication
Lower administrative costs with automated call handling and documentation
Improved staff efficiency with integrated systems and intelligent routing
Future-proofed investment ready for 2027 PSTN switch-off and beyond

Comprehensive GP Surgery Setup & Implementation

Professional Installation & Configuration

Seamless Transition Process

Free consultation assessing current systems and identifying improvement opportunities
Technical survey evaluating infrastructure and designing optimal solutions
Custom configuration tailored to practice workflows and staff requirements
Professional installation completed outside surgery hours with zero patient disruption
Staff training ensuring confident use of all system features and capabilities
Ongoing support with local engineers and dedicated healthcare account management

Number Porting & System Migration

Seamless number transfer maintaining existing practice phone numbers
Parallel running capability allowing gradual transition with zero downtime
Data migration support transferring existing call recordings and configuration
Emergency backup plans ensuring continuity if unexpected issues arise

Training & Support for Medical Practice Staff

Comprehensive Healthcare Communication Training

Reception staff training on advanced call handling and patient communication
Clinical staff integration connecting doctors and nurses to the communication system
Practice manager education on reporting, analytics, and system optimisation
Ongoing development with regular training updates and feature enhancements

Case Studies: GP Surgeries Transformed by Yellowcom

Case Study 1: Rural Practice Network, Scottish Highlands

Practice Profile: 4 GP practices across 50-mile radius, shared services model

Communication Challenges:

Poor mobile signal affecting inter-practice communication
Expensive call costs between practice sites
Difficulty providing consistent patient service across all locations
Limited broadband options in rural locations

Yellowcom Solution Implemented:

Unified VoIP system connecting all four practice sites
ANYWHERE for iPECS enabling mobile working for visiting staff
Dedicated leased line for main hub with wireless backup solutions
Shared call queuing allowing overflow between practices

Results Achieved:

Seamless call transfer between all practice locations
Zero-cost internal calls saving £150+ monthly on inter-site communication
Improved patient access with calls automatically routed to available staff
Enhanced emergency cover with on-call GPs accessible through any practice number
Future-proofed communications ready for 2027 PSTN switch-off

Case Study 2: Multi-Specialty Health Centre, Belfast

Practice Profile: GP practice + physiotherapy + mental health services, 25 staff

Communication Challenges:

Complex appointment scheduling across multiple specialties
Privacy concerns with shared reception for different services
Compliance requirements for mental health call recording
Integration needed with multiple clinical software systems

Yellowcom Solution Implemented:

CONTACT for iPECS omni-channel communication platform
Separate call queues for each specialty with appropriate routing
GDPR-compliant selective call recording with role-based access
Integration with EMIS, physiotherapy booking system, and mental health platform

Results Achieved:

Streamlined multi-specialty booking with intelligent call routing
Enhanced patient privacy through specialised communication workflows
100% compliance with mental health service communication standards
Integrated appointment management across all clinical software platforms
50% reduction in administrative time through automated processes

Getting Started: Free GP Surgery Communication Audit

Comprehensive Practice Assessment

What Our Healthcare Communication Audit Includes:

Current System Analysis

✅ Phone system capability assessment and PSTN readiness evaluation
✅ Call volume analysis identifying peak times and bottlenecks
✅ Patient access evaluation measuring response times and missed calls
✅ Staff workflow observation highlighting efficiency improvements
✅ Technology integration review assessing current software compatibility

Infrastructure & Connectivity Review

✅ Broadband performance testing ensuring adequate speed and reliability
✅ Wi-Fi coverage mapping identifying dead zones and security gaps
✅ Network security assessment checking NHS Digital compliance standards
✅ Mobile communication evaluation reviewing staff connectivity options

Compliance & Security Check

✅ GDPR compliance review ensuring data protection standards are met
✅ Call recording assessment checking legal and clinical governance requirements
✅ NHS Digital security evaluation identifying potential vulnerabilities
✅ PCI DSS readiness for practices taking card payments

Cost-Benefit Analysis

✅ Current telecom spend review identifying potential savings opportunities
✅ ROI projection showing efficiency gains and cost reductions
✅ Implementation timeline with minimal disruption to patient services
✅ Financing options including lease and purchase arrangements

Duration: 60-90 minute on-site assessment by certified healthcare communication specialist
Cost: Completely free with no obligation to proceed
Report: Detailed written analysis with specific recommendations and pricing

Book Your Free GP Surgery Phone System & Broadband Audit

Ready to transform your practice communications?

📞 Book Free GP Surgery Audit – Available across UK & Ireland

Or contact our healthcare communication specialists directly:

📞 UK: 03330 156 651
📞 Ireland: 01263 5299
📧 Email: info@yellowcom.co.uk

Local Offices with Healthcare Specialists:

Belfast: 37A Stockmans Way, Belfast BT9 7ET
Glasgow: Clydesdale House, Glasgow Business Park G69 6GA
Dublin: Unit 18B, Rosemount Park Drive, Dublin D11 XY71

Frequently Asked Questions – GP Surgery Phone & Broadband Systems

Phone System Integration & Compatibility

Q: Can your phone systems integrate with our existing patient management software?
A: Yes, our VoIP systems integrate seamlessly with 130+ healthcare platforms including EMIS, SystmOne, Vision, and other NHS-approved patient management systems. Integration features include click-to-dial from patient records, automatic screen-pop of patient information when calls are received, and automated call logging against patient files.

Q: What happens during the 2027 PSTN switch-off – will our current system still work?
A: Traditional copper-line phone systems will stop working when BT switches off the PSTN network by January 2027. Our cloud-based VoIP systems are fully PSTN-ready, operating over internet connections and ensuring your practice maintains uninterrupted patient communications beyond the switch-off deadline.

Q: How quickly can you install a new phone system without disrupting patient services?
A: Most GP surgery installations are completed outside normal surgery hours (evenings, weekends) with full number porting ensuring zero disruption to patient access. Our local engineers coordinate timing to avoid busy periods and can implement parallel systems if required for complex practices.

Broadband & Connectivity Solutions

Q: What broadband speeds do we need for VoIP phone systems and NHS applications?
A: For optimal performance, we recommend minimum 10Mbps download and 2Mbps upload per concurrent VoIP call, plus additional bandwidth for NHS applications. Full-fibre connections provide the most reliable performance, and we include Quality of Service (QoS) configuration ensuring voice calls maintain priority over other internet traffic.

Q: What backup options exist if our broadband fails during patient consultations?
A: We provide multiple failover solutions including 4G backup routers, secondary broadband connections, and automatic call forwarding to mobile devices. Your phone system can seamlessly switch to backup connectivity within seconds, ensuring continuous patient accessibility even during primary broadband outages.

Q: Do you support guest Wi-Fi for patients in waiting rooms?
A: Yes, we design secure guest Wi-Fi networks completely separate from clinical systems. Patient Wi-Fi includes content filtering, time restrictions, and terms of use acceptance, while maintaining security compliance for your primary clinical network infrastructure.

Multi-Site & Primary Care Network Support

Q: Can you connect multiple practice sites with shared phone systems?
A: Absolutely. Our cloud-based systems excel at multi-site connectivity, allowing seamless call transfer between locations, shared reception services, unified voicemail systems, and consolidated reporting across all practice sites in real-time.

Q: Do you support Primary Care Network (PCN) communication requirements?
A: Yes, our systems are designed for PCN collaboration including shared on-call services, inter-practice call routing, unified patient communications across member practices, and consolidated reporting for network management and performance monitoring.

Advanced Communication Features

Q: Can we manage patient communications through channels other than voice calls?
A: Yes, CONTACT for iPECS enables your reception team to handle patient communications through voice, SMS, WhatsApp Business, and secure webchat – all from a single interface. This improves staff efficiency while offering patients their preferred communication method.

Q: What call recording options are available for staff training and complaints?
A: Our systems offer flexible call recording with selective recording by staff member, call type, or time period. All recordings are GDPR-compliant with secure storage, role-based access controls, and automated retention policies meeting NHS requirements for clinical governance and staff development.

Q: How does AI integration help with GP surgery communications?
A: Our Sidekick AI provides automated call transcription, patient sentiment analysis, and action point extraction – reducing administrative workload while improving patient care documentation. AI On-Hold generates professional hold messages with health advice, appointment information, and practice updates.

Costs & Implementation

Q: What are the typical costs for GP surgery phone systems and broadband?
A: Costs vary based on practice size and requirements. Small practices (2-5 GPs) typically invest £200-400/month for comprehensive phone and broadband solutions, while larger practices may require £500-1000/month. We offer bundle discounts up to 30% and transparent pricing with no hidden charges.

Q: Do you offer financing options for GP practice communication systems?
A: Yes, we provide flexible financing including lease options, staged payments, and rental agreements. Many practices prefer monthly operational expenditure rather than capital purchases, and we can structure agreements to fit your practice’s budget and cash flow requirements.

Q: What training and support is included with new systems?
A: All installations include comprehensive staff training covering system operation, advanced features, and best practices for patient communication. Ongoing support includes 24/7 technical helpdesk, regular system health checks, free feature updates, and access to additional training as your team grows.

Transform Your GP Surgery Communications Today

Professional phone systems and broadband solutions designed specifically for UK & Ireland healthcare practices.

✅ NHS-compliant VoIP phone systems with intelligent patient call management
✅ Healthcare-grade broadband ensuring reliable connectivity for clinical systems
✅ Local engineering support across Belfast, Glasgow, and Dublin
✅ 24/7 technical support because patient care never stops
✅ Transparent pricing with no hidden charges or unexpected costs
✅ Free comprehensive audit assessing your current systems and identifying improvements

Get started with a free, no-obligation consultation and discover how Yellowcom can transform your practice communications.

Book Your Free GP Surgery Communication Audit Today →

Trusted by GP surgeries across the UK & Ireland. Award-winning service. Local support. Better patient communications. That’s the Yellowcom difference.