Your Simple Guide to Smarter Calling

Compact, powerful, and easy to use — the 1010i handset delivers reliable everyday communication for SMEs.
Explore features, call handling tips, and quick setup instructions in this essential user guide.

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What is the iPECS 1010i?

The iPECS 1010i is an entry-level IP phone designed by Ericsson-LG for small businesses and hybrid teams. Despite its compact footprint, it offers essential call handling tools, four programmable keys, and seamless integration with iPECS Cloud and on-premise systems.

Ideal for everyday users who need reliable voice calls, voicemail access, and simple transfer functionality.

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Key Features at a Glance

✅ 4 Programmable Flex Keys
Assign lines, speed dials, or features for quick access.

✅ Clear LCD Display
View call info, messages, and navigation menus easily.

✅ Full Call Control
Manage transfers, voicemail, forwarding and conferencing.

✅ Do Not Disturb (DND)
Silence incoming calls with a single button press.

✅ Compact & Durable Design
Perfect for desk workers, reception desks or hot-desking.

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iPECS 1010i Button Overview

Here’s what each key on your 1010i handset does:

• Handset & Dial Pad – Make or receive calls.
• Ring/Message Indicator – LED alert for incoming or missed calls.
• LCD Display – Call info, menu options, and soft key prompts.
• Soft Keys – Dynamic options based on call status or menu.
• Navigation & OK Key – Scroll and select items in the menu.
• Volume Button – Adjust ring, speaker, or handset volume.
• Speaker Button – Toggle hands-free speaker mode.
• MSG (Message) – Access voicemail and message options.
• Mute – Silence your microphone during a call.
• DND – Activate “Do Not Disturb” mode.
• Trans (Transfer) – Transfer calls or program features.
• Hold – Place a call on hold and resume later.
• Dir (Directory) – Quickly access saved numbers or speed dials.

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Common Call Functions

📞 Answering a Call

• Lift the handset.
• To answer a call on another extension, press the flashing flex key then lift the handset.

📲 Making an External Call

• Lift the handset.
• Press a free line key or dial 9 for an outside line.
• Dial the number.

🔁 Transferring a Call

• Press Transfer, dial the extension or external number.
• Hang up to complete or speak to announce the call.
• Press Transfer again to return to the caller if needed.

🔕 Activating Do Not Disturb

• Press the DND button once to activate.
• Press again to deactivate.

⛔ Rejecting a Call

• When a call rings, press DND to send the caller a busy tone.

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Additional Features

📁 Call Pick-Up

• Group Pick-Up: Dial 566
• Specific Extension: Dial *77 + extension number

⏸ Placing a Call on Hold

• Press the Hold button.
• Press again to resume the call.

🔄 Redial / Call Log

• Press LOG, scroll using the navigation key.
• Use SEND to redial or DETAIL for call info.

📧 Voicemail Access

• Press the MSG button.
• Select:
  1. Call back
  2. Missed calls
  3. Voicemail
  4. Internal SMS

Forgotten your password? Contact your system admin.

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Programming & Settings

🔀 Call Forwarding

• Dial 501, then:
  1 – Forward All
  2 – Forward on Busy
  3 – Forward on No Answer
  4 – Forward on Busy/No Answer
• Enter extension or destination.
• Disable forwarding with 502.

📞 Ad-Hoc Conference Call (3-Way)

• Call first person > Press flex key > Call second person > Press same flex key twice to join calls.

📂 Speed Dial & Directory

• Press Dir, enter name (e.g. press 5 twice for “K”).
• Use OK and navigation key to select and dial.

🔒 Parking a Call

• Press Transfer, dial #601 or your assigned park key.
• To retrieve: Dial the park code or press the park key.

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FAQs

How do I check missed calls?
Press MSG or LOG, then navigate using arrow keys.

Can I mute my microphone?
Yes — press the Mute button during a call.

How do I know if my phone is in DND mode?
The screen or LED indicator will confirm. Press DND again to toggle off.

Can I see who is calling before answering?
Yes — caller ID is shown on the LCD display for both internal and external calls.

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1010i Cloud

📶 Speedy and Reliable Business Broadband

Pair your iPECS handset with 1010i Cloud — our fast, secure and resilient broadband service tailored for SMEs.

✅ Automatic Failover
Stay connected with backup connectivity if your main line drops.

✅ Powerful Customer WiFi
Deliver fast, secure wireless internet to staff and guests.

✅ Optimised for VoIP & UC
Prioritised traffic ensures crystal-clear call quality and low latency.

📃 Download the 1010i Cloud Overview PDF

Need More Help?

Yellowcom provides full support and training for iPECS 1010i users. If you need help setting up or troubleshooting, just get in touch.

📞 Call us: 03330 156 651 (UK) / 01263 5299 (Ireland)
📧 Email: support@yellowcom.co.uk
👉 Request Help or Training