Why Choose Yellowcom as Your Microsoft 365 Managed Service Provider

Simplify your business technology with one provider, one bill, and local support you can trust

If you’re already benefiting from Yellowcom’s reliable phone systems and connectivity solutions, there’s an even better way to streamline your business technology. Yellowcom now offers complete Microsoft 365 managed services – meaning one provider, one monthly invoice, and one expert support team for all your business communications and productivity tools.

The Problem with Managing Microsoft 365 Yourself

Many UK and Irish SMEs struggle with Microsoft 365 management:

• Multiple renewal dates and billing portals to track
• Complex user management when staff join or leave
• Storage limits and licensing confusion that slow productivity
• No clear support path when something goes wrong
• Underutilised features you’re paying for but not using
• Security gaps from improper configuration

Sound familiar? You’re not alone. Over 60% of small businesses find cloud software management more complex than expected, often leading to overspending or security vulnerabilities.

How Yellowcom’s Microsoft 365 Managed Service Works

💰 Unified Billing & Account Management

• One monthly invoice covering both your phone system and Microsoft 365
• Consolidated renewal dates – no more juggling multiple subscriptions
• Transparent pricing with no hidden licensing fees
• Easy budget planning with predictable monthly costs

🔧 Complete Management & Administration

Our local team handles all the technical admin:

• User provisioning – adding/removing staff and assigning the right licences
• Storage management – monitoring limits and upgrading when needed
• Permission controls – ensuring the right people access the right files
• Software updates – keeping everything current and secure
• Data backup oversight – protecting your business-critical information

📞 Local Support You Know and Trust

• Same support team that manages your phones now covers Microsoft 365
• Dedicated account manager who understands your business
• Local engineers in Belfast, Glasgow, and Dublin for urgent issues
• Quick response times – because we’re in your region, not a distant call centre

What’s Actually Included in Microsoft 365?

Many businesses underestimate what Microsoft 365 offers. It’s far more than just Word and Excel:

Core Productivity Apps

• Word, Excel, PowerPoint – always up-to-date desktop and web versions
• Outlook – professional email with your domain name
• OneNote – digital notebooks for team collaboration

Communication & Collaboration

• Microsoft Teams – video meetings, chat, and file sharing
• SharePoint – company intranet and document collaboration
• Exchange Online – enterprise-grade email hosting

Cloud Storage & File Management

• OneDrive – personal cloud storage for each user
• SharePoint – shared team storage and document libraries
• Version control – automatic file history and recovery

Security & Compliance

• Advanced Threat Protection – email security and anti-phishing
• Multi-factor authentication – protect against unauthorised access
• Data loss prevention – stop sensitive information leaving your organisation
• Compliance tools – meet GDPR and industry requirements

Business Apps

• Power BI – business intelligence and reporting
• Power Apps – create custom business applications
• Microsoft Bookings – appointment scheduling
• Forms – surveys and data collection

Real-World Benefits for Different Business Types

Hotels & Hospitality

• Shared booking calendars across front desk and management
• Teams integration for housekeeping coordination
• Guest feedback forms and analysis
• Secure staff communication without personal numbers

Dental & Healthcare Practices

• GDPR-compliant file storage for patient records
• Appointment scheduling with Bookings integration
• Secure messaging between practitioners
• Patient communication forms and surveys

Schools & Education

• Student and teacher email accounts with educational features
• Classroom collaboration through Teams and SharePoint
• Assignment tracking and grading tools
• Parent communication portals

Professional Services

• Client collaboration spaces in SharePoint
• Secure document sharing with external partners
• Project management through Teams and Planner
• Professional presentation tools for client meetings

Why Choose Yellowcom Over Direct Microsoft Licensing?

1. Simplified Management

Instead of navigating Microsoft’s complex admin portals, your dedicated Yellowcom account manager handles everything. Need to add a new user? One phone call to us, not 30 minutes in Microsoft’s admin centre.

2. Integrated Support

When your email goes down or Teams isn’t working, you don’t want to explain your setup to a different support team. Our engineers already know your network, your phone system, and now your Microsoft 365 setup too.

3. Proactive Monitoring

We monitor your Microsoft 365 usage and proactively suggest optimisations:

• Identify unused licences to reduce costs
• Recommend feature upgrades that could boost productivity
• Spot security gaps before they become problems
• Plan storage upgrades before you hit limits

4. Local Expertise

Our teams in Belfast, Glasgow, and Dublin understand local business needs:

• GDPR compliance specific to UK/Irish operations
• Regional connectivity considerations for optimal performance
• Local business practices and workflows
• Same-timezone support for urgent issues

Getting Started: Our Discovery Process

Free Initial Assessment

Our account managers conduct a thorough review of your current setup:

1. Current Microsoft Tool Audit
   • What are you currently using and paying for?
   • Which features are underutilised?
   • Where are the security or compliance gaps?
     
2. Business Needs Analysis
   • How does your team actually work?
   • What communication challenges do you face?
   • Where could automation save time?
     
3. Integration Planning
   • How will Microsoft 365 work with your phone system?
   • What about other business software you use?
   • Do you need custom configurations?

Tailored Recommendation

Based on our assessment, we’ll provide:

• Right-sized licensing – no paying for unused features
• Implementation timeline with minimal disruption
• Training plan for your team
• Clear monthly pricing with no surprises

Seamless Migration

If you’re already using Microsoft 365, we handle the transition:

• Data migration with zero loss
• User account transfers maintaining all permissions
• Email continuity with no downtime
• Training for new features you weren’t using before

Pricing That Makes Sense

Unlike complex Microsoft licensing with multiple tiers and add-ons, Yellowcom offers straightforward pricing:

• Per-user monthly fee that includes licensing and management
• No setup costs for standard configurations
• Bundled savings when combined with your phone system
• Predictable monthly billing for easier budgeting

Most businesses save 15-25% compared to direct Microsoft licensing when factoring in the management time saved and optimised licensing.

Common Questions About Microsoft 365 Managed Services

“What if we want to manage some things ourselves?”

No problem. We offer flexible management levels – from full hands-off service to hybrid approaches where you handle day-to-day tasks and we manage the technical backend.

“Can we keep our existing email addresses and data?”

Absolutely. We migrate everything seamlessly, including email history, contacts, and calendar appointments. Your email addresses stay exactly the same.

“What happens if we want to switch away from Yellowcom later?”

Your Microsoft 365 licensing and data remain yours. We provide full export and migration assistance to ensure you can transition smoothly if needed.

“How quickly can you resolve Microsoft 365 issues?”

Because we’re local and know your setup, most issues are resolved within hours, not days. For critical problems affecting business operations, we aim for same-day resolution.

Ready to Simplify Your Microsoft 365?

If you’re tired of juggling multiple technology providers and want the peace of mind that comes with unified, local support, let’s talk.

Book Your Free Discovery Call

Our account managers will:

✅ Review your current Microsoft tool usage
✅ Identify cost savings and efficiency opportunities
✅ Recommend the optimal setup for your business
✅ Provide clear pricing with no hidden costs

Get In Touch Today

📞 Call us directly:

• UK: 03330 156 651
• Ireland: 01263 5299

📧 Email: Complete our enquiry form and we’ll call you back

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Why Local Support Matters More Than Ever

In today’s hybrid working world, your Microsoft 365 setup needs to work flawlessly with your phone system, broadband, and mobile devices. Having one local provider who understands your complete technology stack isn’t just convenient – it’s essential for:

• Faster problem resolution when issues span multiple systems
• Better security through integrated monitoring and management
• Improved productivity with optimised configurations
• Predictable costs through unified billing and planning

Yellowcom’s Microsoft 365 managed service isn’t just about software licensing – it’s about giving you a complete technology partner you can trust.

Ready to experience the difference local, expert Microsoft 365 management makes? Contact us today.