Horizon Cloud Phone Systems: Scalable Telecoms That Grow With Your Business

From 5 to 500+ users, Horizon Cloud is built to scale with you. Whether you’re a fast-growing startup or a multi-site enterprise, Yellowcom’s Horizon solution...

Stephen

Digital Marketing Manager

Published Date: 17/06/2025

From 5 to 500+ users, Horizon Cloud is built to scale with you. Whether you’re a fast-growing startup or a multi-site enterprise, Yellowcom’s Horizon solution provides the reliable, flexible, and feature-rich telecoms infrastructure needed to keep your business connected and competitive.

Outgrowing Your Phone System? Here’s Why It Happens

Business growth is exciting—but outdated communication systems can quickly become a bottleneck. Legacy on-premise systems often require expensive upgrades, complete reconfigurations, or even full replacements. And with remote work, multi-site expansion, and software integration now essential, traditional phone setups just can’t keep up.

Horizon Cloud changes that—offering instant scalability, remote-friendly features, and built-in flexibility that adapts as your organisation evolves.

Scalable by Design: How Horizon Grows With You

🔹 Cloud-Native Infrastructure

No physical hardware. No downtime. Just seamless scalability. Horizon’s cloud architecture lets you add users, features, and functionality instantly—without complex installations or business disruption.

🔹 Flexible Licensing Model

Add or reduce users as needed
Mix licence types for different roles
Scale up or down without penalty

🔹 Built for Multi-Site and Hybrid Teams

Connect remote teams and office locations
Centralise call routing and management
Deploy hybrid setups with ease across the UK & Ireland

Business Size Doesn’t Matter—Your Growth Plan Does

Whether you’re a 5-person office or a 500-person enterprise, Horizon adapts to your stage of growth:

🧑‍💼 5–20 Users: Laying the Foundation

Professional call routing for better customer service
Mobile app access for remote flexibility
Voicemail to email ensures no message is missed

👩‍💻 20–100 Users: Scaling Up

Department-specific call flows
CRM, helpdesk and collaboration tool integrations
Multi-site configuration and compliance support

🏢 100+ Users: Enterprise-Grade Capability

Role-based permissions and admin tools
Advanced call analytics and dashboards
High availability for critical services

Feature Overview: Horizon Powers Your Growth

✅ Advanced Call Routing

Skills-based and time-of-day routing
Overflow and queue management
Geo-routing for regional teams

✅ Analytics & Dashboards

Real-time wallboards
Custom reports for leadership
BI tool integration

✅ Integrations That Matter

Salesforce, HubSpot, Microsoft Teams & more
Bespoke API integrations available
Unified experience across platforms

Horizon vs iPECS Cloud: Which One Is Right for You?

Horizon Cloud	iPECS Cloud
Ideal for 50–500+ users	Ideal for 5–50 users
Advanced reporting and enterprise features	Easy-to-use, cost-effective for smaller teams
Built for multi-site and call centre use	Great for SMEs needing mobile flexibility
Best for: Call centres, multi-site firms, hotel groups	Best for: Legal, dental, retail, professional services

Need help choosing? Talk to an expert – we’ll guide you through it.

Transition Seamlessly From iPECS to Horizon

Already using iPECS Cloud? We manage smooth migrations to Horizon when your business is ready to scale. Expect:

No downtime or data loss
Phased deployment by department
Staff training on new tools
Retained hardware where compatible

Real-World Scaling in Action

Case Study: Professional Services Firm

From 8 to 45 users across 3 offices
Unified call handling and CRM integration
Better visibility via analytics

Case Study: Dental Group

Grew to 65 staff across 3 clinics
Appointment booking hub with call recording
Integrated patient management system

Case Study: Construction Business

Scaled from 15 to 120 site-based staff
Mobile-first deployment with emergency protocols
Seasonal licence flexibility

Why Choose Yellowcom?

🔧 UK & Ireland Expertise

Offices in Belfast, Glasgow and Dublin. On-site support where and when you need it.

📞 Real Customer Support

No call centres—just real people. 24/7 technical help and a dedicated account manager.

📈 Always Future-Ready

From SIP trunking to full-fibre broadband, we offer bundled services that grow with your business.

Get Started With Horizon Cloud

Scaling your business starts with reliable, scalable communication. Horizon Cloud from Yellowcom delivers the tools, flexibility, and support to match your ambition.

📞 Request a personalised demo today
Talk to our telecom experts now