UK: 03330 156 651 | IE: 01263 5299
Getting Started and How to Guides
Step-by-Step Help
How-To Guides for Phones, Routers & Features
Clear, practical walkthroughs to help you get the most out of your Yellowcom systems. Whether you’re setting up a handset, diverting calls, accessing voicemail, or resetting your router — this is your go-to place for fast answers and simple instructions.
Need a Bit More Guidance?
Let’s Get You to the Right Place
Not every issue needs a phone call. Whether you want to speak to someone, request setup help, or log a technical issue, we’ll guide you to the quickest support route.
support@yellowcom.co.uk
03330 156 651
UK Support Number
01263 5299
IE Support Number
How do I divert calls to a mobile or colleague?
Use your phone system’s call forwarding feature or login to your cloud portal. See our Call Divert guide for step-by-step instructions.
I’ve forgotten my voicemail PIN — what do I do?
No problem. You can reset your voicemail PIN from your admin portal, or call our support team and we’ll walk you through it.
How do I factory reset my router?
Each router is different. Check our Router Setup section for model-specific guides (TP-Link, DrayTek, etc.).
Can I set up voicemail messages after hours?
Yes. You can configure out-of-hours greetings through your phone system’s auto attendant or via the cloud portal.
What’s the easiest way to access my call logs?
Most systems provide this through the iPECS Cloud portal or your Teams dashboard. Check your admin panel under ‘Call History.’
How do I update user details on our phone system?
Log into your cloud portal, select the user, and make the change. Our guide to user management shows the full process.
Is there a way to monitor missed calls in real-time?
Yes. If you use iCall Suite or iCS Insight, you’ll have access to live dashboards and wallboards with call status.
Can I schedule Night Mode or Auto Attendant changes?
Definitely. Most systems allow you to set time-based rules for greetings, diverts, and availability.
Next Steps
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Account, Escalations & Complaints
Need to raise an issue or escalate a support query? This section walks you through the process — clearly and professionally.
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