UK: 03330 156 651 | IE: 01263 5299
Cloud Communications, Tailored to You
Horizon Cloud Communications
Enterprise-grade telephony and customer experience tools designed for agile businesses. Horizon empowers your teams with smart cloud features, seamless integrations, and scalable simplicity all backed by Yellowcom’s trusted local support.
Your Communication, Evolved
What is Horizon?
Horizon is a secure, flexible cloud phone system built for UK and Irish businesses. Whether you’re replacing outdated ISDN lines or supporting a mobile workforce, Horizon combines telephony, video, messaging and CRM integrations into one seamless platform.
- Ideal for:
- ✅ Hybrid and remote teams
- ✅ Multi-site or mobile workforces
- ✅ Businesses moving away from PBX or ISDN
- Why choose Horizon?
- ✅ No physical phone lines required
- ✅ One user licence per employee
- ✅ Hosted in UK-based secure data centres
- ✅ Works on browser, mobile, or desk phone
Our Proven Process
How Horizon Cloud Solutions Work
Connectivity & System Audit
We begin with a full VoIP readiness check, broadband review, and network infrastructure audit to ensure Horizon delivers crystal-clear performance from day one.
Choose Your Devices & Licences
Our team will match your needs to the right devices, integrations and bolt-ons — from desktop phones to full Microsoft Teams enablement.
Installation & Onboarding
Yellowcom engineers handle every aspect of setup, remotely or on-site. We'll configure, test, and train your staff for a smooth transition.
Your Team, Connected Anywhere
Once live, staff can call, chat, and collaborate from anywhere — with access to live support and our self-service admin dashboard.
Our Flagship Cloud Communications Platform
Explore the Power of Horizon
Horizon is more than a phone system it’s a business-critical communications platform. From unified communications to integrated contact centres, Horizon adapts to your workflows, scales with your growth, and simplifies how you serve customers.
Horizon Hosted PBX
A business-grade VoIP platform offering HD voice, mobile-first access, and seamless integration with over 200 CRM systems.
Horizon + Webex
Bring voice, video, screen sharing and messaging into one interface — ideal for teams that collaborate across locations or platforms.
Horizon for Microsoft Teams
Add carrier-grade voice calling to your existing Microsoft Teams environment — no need for a second phone system.
Horizon Contact
An omni-channel contact centre for SMBs. Handle calls, WhatsApp, email, and webchat in one unified space.
Horizon Integrator
Streamline your day-to-day. Click-to-dial, automated CRM logging, and real-time caller info for faster service and smarter decisions.
Horizon Analytics
Unlock actionable insights into your communications. Horizon’s advanced analytics dashboard provides real-time call stats, user performance tracking, and historical reporting, empowering you to make data-driven decisions.
Built for Your Industry
From single-site offices to national operations, Horizon is tailored to your industry. Whether you run a care home, law firm, construction site or school, we’ll customise Horizon to your unique needs.
🔹 Future-ready for the 2027 ISDN Switch-Off
🔹 Used by businesses across NI, Scotland, and ROI
🔹 Trusted by leaders in education, healthcare, construction, and hospitality
Smart Features Built for Business
✅ Voicemail to Email
✅ Call Queues & Auto Attendant
✅ Microsoft Teams Integration
✅ CRM & Calendar Sync
✅ Call Recording & Analytics
✅ Real-Time Wallboards
✅ Mobile & Desktop App
✅ Spend Controls & Alerts
✅ Unified Admin Portal
CLIENT SUCCESS
See How We've Helped Businesses Thrive
Read how our tailored solutions and dedicated local support have made a real difference for businesses like yours:
One provider. One bill. Complete peace of mind.
“We didn’t realise how much time and cost was being lost having three separate telecom providers – Yellowcom solved that in one move.” – George, Lisney Belfast
Lisney Belfast
Belfast
Take 30 Seconds to Find Your Ideal Phone System
Not sure whether to choose VoIP, On-Premise, or a Hybrid setup? Answer three quick questions and we’ll guide you to the best-fit system for your business — based on how your team works, the devices you prefer, and your top priorities.
🎯 Benefits:
Tailored recommendations in under 30 seconds
Works for all business sizes and industries
Based on your actual setup, not assumptions
Cloud Features
Smart Features Built for Business
Voicemail-to-Email
Receive voicemails straight to your inbox as audio files. Perfect for staying on top of messages when you’re out of office or working remotely.
Mobile Twinning
Twin your desk phone with your mobile. Make and receive business calls from your mobile using your business number—ideal for hybrid workforces.
Auto Attendants & Call Routing
Direct callers to the right team using custom call menus, routing rules, and failover options. Cut down call wait times and improve customer experience.
Call Queues & Hunt Groups
Set up queues and team-based call distribution. If someone’s unavailable, calls can be redirected to the next available agent—never miss a lead.
Web-Based Admin Portal
Manage users, monitor call activity, and make real-time changes via an easy-to-use cloud dashboard—no IT department required.
CRM Integration (130+ Platforms)
Connect your phone system to CRMs like Salesforce, HubSpot or Zoho. See caller details instantly and log interactions automatically.
INDUSTRY EXPERTISE
Telecoms Solutions Designed For Your Sector
We understand the unique communication demands across different industries in the UK and Ireland. Find out how our tailored solutions help businesses like yours succeed:
Award-winning VoIP phone systems and telecoms solutions designed specifically for charities, non-profit organisations, and voluntary sector businesses across the UK and Ireland.
Award-winning phone systems and connectivity solutions designed specifically for legal firms, accountants, financial advisors, and professional service businesses across the UK and Ireland.
Award-winning phone systems and broadband solutions designed specifically for hotels and hospitality businesses across the UK and Ireland.
Award-winning phone systems, mobile solutions, and temporary connectivity designed specifically for construction companies and building sites across the UK and Ireland.
Yellowcom has delivered award-winning telecommunications solutions to schools, colleges, and universities throughout Scotland, Northern Ireland, and the Republic of Ireland.
Enhance patient service and streamline appointments with secure, reliable phone and broadband systems tailored to clinical needs
What is Horizon?
A cloud-hosted phone system that replaces traditional lines with internet-based telephony. It’s scalable, secure, and ready for hybrid work.
Can I keep my existing phone numbers?
Yes, we’ll port your numbers seamlessly with zero downtime.
What happens if my internet goes down?
Horizon offers built-in business continuity and optional 4G failover solutions.
Does it work with Teams and CRMs?
Absolutely. Horizon integrates with Microsoft Teams and 200+ CRM systems for a seamless workflow.
Do I still need on-site hardware?
No. Horizon is fully cloud-hosted just choose your devices, and you’re set.
Frequently Asked Questions
Ready to Embrace Horizon?
Future-proof your communication with a cloud phone system that evolves with your business. Whether you’re scaling up, switching from legacy systems, or enabling remote work, Horizon provides everything you need to stay connected.
🔹 Boost efficiency
🔹 Improve customer experience
🔹 Support hybrid teams
🔹 Backed by Yellowcom’s expert support
Take the next step in business communication.
03330 156 651
UK Contact Number
01263 5299
IE Contact Number
