Choosing The Best VoIP System For Your Nursery

If you’re considering a new phone system for your nursery, you might be dealing with some issues similar to these:

• Cordless phones that drop out or crackle in certain parts of your building.
• Frequent busy signals that could be frustrating clients and impacting your revenue.
• Concerns about the quality of communication between your staff and parents, and a desire to monitor and improve these interactions.

If any of these sound familiar Yellowcom is here to help you tackle these challenges effectively. In this guide, we’ll explore the different types of phone systems available to nurseries and help you choose the best one for your needs.

What’s the Best Phone System for Nurseries?

When it comes to choosing a phone system for your nursery, there are three main types to consider:

1. Digital Phone Systems
2. Internet (VOIP – Voice Over Internet Protocol) or Cloud-Based Phone Systems
3. Hybrid Phone Systems (a combination of both)

Let’s take a closer look at each of these options, weighing the pros and cons to help you make an informed decision.

Digital Phone Systems for Nurseries

A digital phone system is a physical setup installed somewhere in your nursery, usually as a small box mounted on a wall or housed in a cabinet. It connects to your phone lines and all the handsets throughout your building. Digital systems are known for their reliability, as they operate on fixed lines. However, they are not the most future-proof option, which might lead to the inconvenience of needing an upgrade down the line.

Internet (VOIP) Phone Systems for Nurseries

Internet or VOIP phone systems are virtual, meaning they aren’t physically located at your nursery but rather in a data centre elsewhere. These systems can reduce your call charges but come with a caveat: if your internet connection fails or is slow, you won’t be able to make calls. This could pose a significant risk during emergencies.

Hybrid Phone Systems for Nurseries

A hybrid phone system combines the benefits of both digital and VOIP systems. It’s installed on-site in your nursery and offers flexibility with both fixed and cordless handsets. One of the key advantages of a hybrid system is that if one type of line fails, your calls will automatically be rerouted through a backup line. This ensures you can always make and receive calls, providing the reliability you need.

Why a Hybrid Phone System is the Best Choice for Nurseries

Hybrid phone systems offer more than just reliability; they come with a range of features specifically designed to benefit nurseries:

Guaranteed Cordless Phone Coverage

Yellowcom Telecom can ensure full cordless coverage throughout your nursery. Whether your staff are in the main reception or an upstairs playroom, they can confidently make or receive calls without any signal dropouts or crackling. This is crucial for maintaining constant communication, especially in emergencies.

‌Call Recording

With Call Recording, you can monitor and improve how your staff interact with parents. Reviewing calls allows you to assess performance, ensuring that all inquiries are handled professionally. This feature is also useful for revisiting important information provided by parents.

Call Logging

Never miss an important call again. Call Logging keeps track of missed calls, allowing you to return them promptly. This is particularly important for situations where parents need to notify you about being late or other urgent matters.

Call Waiting

Avoid frustrating your clients with busy signals. Call Waiting informs parents that you’re on another call and assures them that you’ll be with them shortly. This feature helps reduce stress for parents, especially when they are calling with time-sensitive information.

‌Professional Voicemail

If you’re unable to answer a call, a well-crafted voicemail message is essential. Yellowcom professional voicemail service creates personalized messages that reflect your nursery’s professionalism and ensures parents don’t seek out your competitors.

Business Continuity

This feature ensures that parents can always reach you. If your internet goes down, a backup line will automatically activate, keeping your phone system operational.

Choose the Right Option for Your Nursery

One of our specialist Business Development Managers will visit your nursery to discuss your needs and help you select the perfect phone system.

Enjoy Hassle-Free Installation and Training

We’ll arrange delivery and installation at a time that suits you, including training, handling the entire process and providing training to ensure you get the most out of your new system.