UK: 03330 156 651 | IE: 01263 5299
Voice, Video and messaging on any device, anywhere
CONTACT for iPECS | Customer Service Platform
CONTACT for iPECS brings voice, SMS, social media, webchat and customer interaction history into one simple interface. Give your team the tools to manage every conversation in one place, respond faster, and deliver a better customer experience across every channel.
It is more than a contact centre tool. It is a smarter way to understand your customers, support your team, and improve the quality of every interaction.
Your Customer experience , Evolved
What is CONNECT for iPECS?
CONTACT for iPECS is an omni-channel customer service solution that helps your business manage customer conversations across voice, SMS, social media and webchat from one central platform.
Voice calls are still a vital part of customer service, but customers now expect more choice. Some want to call. Others prefer live chat, WhatsApp, Facebook Messenger, Instagram or SMS. CONTACT for iPECS gives your team the flexibility to meet customers on their terms while keeping every interaction connected
One platform for every channel
Voice, SMS, webchat and social media
customer interaction history
Scales with your business
CONTACT for iPECS Key Features
CONTACT for iPECS brings every customer conversation into one secure and easy-to-manage platform, helping your team work faster, smarter and with better visibility.
Voice
Calls
Handle inbound calls with ease and route customers to the right person or department first time with smart, skills-based call routing.
Social
Media
Manage customer enquiries from Facebook Messenger, Instagram and WhatsApp Business from within the same CONTACT interface.
SMS
Messaging
Bring text messages into your customer service queues, view message history, and manage responses in one easy place.
Webchat MESSAGING
Let customers start a live chat directly from your website and allow your team to manage the full conversation through CONTACT for iPECS.
Analytics & Dashboards
Track performance, understand customer behaviour, and make data-led decisions with customisable reports and live dashboards.
AI-Powered Support
Use AI tools to help manage routine queries, improve response quality, and save your team valuable time.
improve the quality of every interaction.
CONTACT for iPECS Key Features at a glance...
CONTACT for iPECS brings every customer conversation into one secure and easy-to-manage platform, helping your team work faster, smarter and with better visibility. With CONTACT for iPECS, you can monitor activity in real time, track customer preferences, and make better decisions based on clear performance data.
Inbound Voice
Click to preview
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Web Chat
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Email Blending
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WhatsApp View
Sarah Jenkins
10:45 AM
Hi, I need help with my billing statement.
WATCH
CONTACT for iPECS in action
This video showcases how CONTACT for iPECS can give your business the flexibility to support customers across voice, SMS, social media and webchat from one unified platform.
Key benefits of CONNECT for IPECS
Future-proof your business with a softphone and collaboration platform that adapts to how you work. Whether you’re rolling out hybrid working, replacing legacy handsets, or standardising tools for a growing team, iPECS ONE gives you the flexibility and control to stay connected.
Faster Response Times
Improved Customer Satisfaction
One Place For Every Customer Conversation
Less Time Switching Between Systems
Better Visibility Of Customer History
Easier Management Of Busy Teams
Consistent Service Across Every Channel
Smarter Decisions With Live Reporting
Improved Productivity For Customer-Facing Staff
Flexible Communication Options For Customers
AI-Powered Assistance
Scalable Customer Service As Your Business Grows
Future-proof your customer conversations with CONNECT for iPECS
Whether you are improving customer service, streamlining team workflows, or preparing your business for growth, CONTACT for iPECS helps you deliver faster responses, better visibility and a more connected customer experience.
INDUSTRY EXPERTISE
Telecoms Solutions Designed For Your Sector
We understand the unique communication demands across different industries in the UK and Ireland. Find out how our tailored solutions help businesses like yours succeed:
Running a successful garage or automotive business depends on speed, efficiency, and clear communication. Whether you're booking jobs, chasing parts, or updating customers, your phones are at the centre of...
Reliable communication is essential in every care environment. Whether staff are responding to residents, coordinating between departments, speaking with healthcare professionals, or supporting families, care homes need systems they can...
Sports clubs operate in fast-paced environments where communication is critical. From matchday enquiries to memberships and bookings, every interaction matters. With the right telecoms solutions for sports clubs, you can...
Running a gym or leisure centre means keeping members, staff and visitors connected from the front desk to the fitness suite. Yellowcom provides business phone systems, reliable business broadband, secure...
In physio and wellness centres, every call matters. Whether it’s a new patient enquiry, a follow-up appointment or urgent treatment request, missed calls and slow responses can lead to lost...
Reliable internet is no longer a luxury for rural and agricultural businesses - it’s essential. From managing livestock systems to processing payments, accessing cloud software, and communicating with suppliers, connectivity...
What is iPECS and how does it work?
iPECS is a cloud-based communication system developed by Ericsson-LG. It brings together voice, video, messaging, and contact centre tools into a single secure platform that works across desktop, mobile, and browser—no hardware or downloads required.
Is iPECS suitable for hybrid and remote teams?
Absolutely. iPECS is built for flexibility. Tools like iPECS ONE and ANYWHERE let your team call, message, and collaborate from anywhere—without compromising performance or professionalism.
What are the main benefits of switching to iPECS?
✔️ No on-site PBX required
✔️ Cost-efficient per-user licences
✔️ Integrates with CRMs and Microsoft Teams
✔️ Ready for the UK’s 2027 ISDN switch-off
✔️ Hosted in secure UK data centres
Can iPECS grow with my business?
Yes. You can scale up by simply adding new users or features as needed. With its modular design and optional add-ons like CONNECT, CONTACT, Sidekick, and PCI compliance, iPECS grows with you.
Why choose Yellowcom as your provider?
We offer local, human support—not just a platform. With Yellowcom, you get a single point of contact, fast installation, reliable advice, and a fully managed system tailored to your business goals.
Frequently Asked Questions
Ready to Embrace iPECS?
Future-proof your business with a cloud communications platform that adapts to how you work. Whether you’re scaling, switching from legacy systems, or supporting hybrid teams, iPECS gives you the flexibility, insight and tools to stay ahead.
🔹 Smarter workflows
🔹 Happier customers
🔹 Real-time insights
🔹 Always supported by Yellowcom
Take the next step in business communication.
03330 156 651
UK Contact Number
01263 5299
IE Contact Number