About Wakely Engineering

Wakely Engineering is a long-established, family-run engineering and manufacturing business based between Dundalk and Carrickmacross in Ireland. The company designs and manufactures specialist grain milling and grain rolling machinery used across agriculture, animal feed, breweries and bespoke industrial applications.

The business supports customers who need reliable machinery for processing grains such as oats, barley and maize into different finishes, including flaked, flattened, broken and crimped outputs. Its machinery is used across a wide range of applications, from animal feed production to breweries and custom industrial projects.

While grain processing remains a core part of the business, Wakely Engineering also creates bespoke machinery for specialist use. Wakely Engineering they had previously built a large custom machine for a waste plant in Scotland, showing the company’s ability to adapt its engineering expertise around specific customer requirements.

As a busy engineering and manufacturing business, Wakely Engineering relies on dependable technology to keep customers, suppliers, office staff and factory teams connected. Since 2024, Yellowcom has supported Wakely Engineering with telecoms, managed IT, Microsoft 365 and cybersecurity.

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At a Glance

Sector: Engineering & Manufacturing

Location: Co Louth, Ireland

Years Established: 40+ Years in Business

Key Sectors Served: Agriculture, Animal Feed, Breweries, Grain Processing, Bespoke Industrial Machinery

Yellowcom Services: Managed IT, Cyber Security, Microsoft 365, Telecoms, iPECS Cloud Phone System

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The Challenge: Replacing Ageing Systems With a More Connected, Secure and Modern Setup

Before partnering with Yellowcom, Wakely Engineering was using an older analogue Panasonic phone system. After seeing news about the copper switch-off in the UK, the business began researching replacement options well in advance, anticipating that similar changes would eventually follow in Ireland. By the time Irish providers began contacting businesses about the change, Wakely Engineering had already moved to a modern cloud-based phone system with Yellowcom.

The old phone setup also created unnecessary costs. Wakely Engineering had been paying around €200 per month to a third-party provider for on-hold messaging. With the previous system, callers could be left waiting, which made recorded messaging feel necessary. However, this added a separate monthly cost that could be removed with a better call handling solution.

The business also wanted a more responsive IT support experience. Their previous IT provider worked through a slower ticketing system, where responses could take several hours or even until the next day. For a busy engineering and manufacturing company, waiting for support was not ideal. Wakely Engineering needed a provider that could respond quickly, support day-to-day operations and help modernise both telecoms and IT.

The key priorities included:

✅Move away from outdated analogue telecoms
Wakely Engineering needed to replace its old Panasonic phone system with a modern, cloud-based solution.

✅Improve call handling
The team wanted calls to be answered more efficiently, without customers spending unnecessary time on hold.

✅Remove avoidable third-party costs
The business wanted to eliminate the separate on-hold messaging cost that had been adding around €200 per month.

✅Improve IT responsiveness
Wakely Engineering needed faster, more personal support than the slow ticket-based approach they had experienced previously.

✅Support office and factory communication
The business needed a system that worked across both office and factory environments, helping staff stay connected wherever they were on-site.

✅Modernise wider IT systems
The telecoms upgrade created an opportunity to refresh older computers, improve Microsoft 365 usage and streamline internal communication.

In short, Wakely Engineering needed a technology partner who could simplify their setup, modernise their systems and provide personal support when it mattered most.

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The Yellowcom Solution: Managed IT, Cyber Security, Microsoft 365 and iPECS Cloud Telecoms

Yellowcom provided Wakely Engineering with a joined-up technology solution covering telecoms, managed IT, Microsoft 365 and cyber security.

Rather than treating the phone system as a standalone upgrade, the move to Yellowcom became part of a wider technology refresh. This helped Wakely Engineering improve call handling, modernise devices, make better use of Microsoft 365 and streamline how information is shared across the business.

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1. iPECS Cloud Phone System

Yellowcom replaced Wakely Engineering’s old analogue Panasonic phone system with a modern iPECS Cloud solution.

This immediately improved the way calls were handled. Wakely Engineering shared that calls are now answered straight away, reducing the need for customers to sit on hold listening to recorded messages. As a result, the business was also able to remove the previous third-party on-hold messaging service, which had been costing around €200 per month.

The new iPECS Cloud phone system supports:

• Reliable cloud-based business calls
• Faster call answering
• A more professional customer experience
• Reduced need for callers to wait on hold
• Removal of unnecessary third-party on-hold messaging costs
• A modern telecoms setup ready for future network changes

For Wakely Engineering, this was not simply a phone upgrade. It was a practical improvement that reduced cost, improved communication and helped the business get ahead of the copper switch-off.

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2. Mobile Working Across the Factory

The new iPECS setup also improved communication between the office and factory.

Before Yellowcom, Wakely Engineering relied on a factory bell system. If the office phones were busy, or if the team needed to contact stores, a bell would ring out into the factory. Since moving to the new system, a factory colleague can now use a mobile handset anywhere on-site, answer calls directly and manage emails without needing to return to a computer.

This has helped free up time and made the team more responsive throughout the working day.

The system also gives Wakely Engineering the flexibility to work remotely if needed. Staff can take the mobile home and remain connected to business calls, giving the company an option that was not available with the old analogue setup.

This supports:

• On-site mobility
• Factory-to-office communication
• Remote working when required
• Faster responses to calls and emails
• Less reliance on fixed desk phones
• More flexibility for staff

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3. Managed IT Support

Alongside the telecoms upgrade, Yellowcom also supports Wakely Engineering with managed IT services.

This has given the business a much faster and more personal support experience. Wakely Engineering explained that their previous IT provider worked through a ticket system, where issues could take hours or until the next day to receive a response. With Yellowcom, support has been described as quick, responsive and personal.

Yellowcom’s managed IT support helps Wakely Engineering with:

• Day-to-day technical issues
• User support
• Device support
• System improvements
• Microsoft 365 support
• Responsive assistance when problems arise
• A single point of contact for IT and telecoms queries

Wakely Engineering also highlighted the support received from Rachel, Rebecca and Michael, noting how responsive and personal the service has been. The customer shared that the personal touch has not been lost and that help is available quickly when needed.

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4. Microsoft 365 and Email Group Improvements

The telecoms upgrade also helped trigger a wider IT refresh.

As part of the move, Wakely Engineering upgraded older computers that could no longer support Microsoft updates. This opened the door to better use of Microsoft 365, including shared email groups and improved access to information across the business.

Wakely Engineering explained that the team is now more connected through email groups, meaning everyone can receive the same information at the same time. This has helped streamline communication and reduce the risk of important updates being missed.

Microsoft 365 support has helped Wakely Engineering improve:

• Email communication
• Shared group access
• Information flow between staff
• User productivity
• Device compatibility
• Day-to-day collaboration

For the team, this has made everyday operations feel faster, more organised and more connected.

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5. Cyber Security Support

As Wakely Engineering modernised its IT environment, cyber security became an important part of protecting the business.

Engineering and manufacturing companies rely heavily on email, supplier communication, customer information, quotes, documents and internal systems. With Microsoft 365, upgraded devices and a more connected working environment, having the right cyber security protection in place helps reduce the risk of phishing, malware, compromised accounts and business disruption.

Yellowcom supports Wakely Engineering with cybersecurity services designed to protect users, devices and business systems, helping the company operate with greater confidence.

This supports protection against:

• Phishing attempts
• Malware and viruses
• Suspicious activity
• Compromised accounts
• Security vulnerabilities
• Business disruption
• Data loss risks

For Wakely Engineering, cyber security forms part of a wider managed technology approach, helping keep the business secure, supported and ready for future growth.

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The Results: A Faster, More Streamlined and More Flexible Working Environment

Since partnering with Yellowcom, Wakely Engineering has experienced clear improvements across telecoms, IT and day-to-day operations.

The new iPECS Cloud phone system has improved call handling and removed the need for the previous on-hold messaging service, saving the business around €200 per month. Calls are now answered more efficiently, and customers no longer need to sit on hold listening to recorded messages.

The factory team also benefits from greater flexibility. Staff can now take calls and manage emails while moving around the site, instead of relying on the old factory bell system or returning to a computer. This has improved response times and helped free up time during the working day.

The IT refresh has also helped the business work more efficiently. New computers, Microsoft 365 support and shared email groups have made it easier for staff to receive the same information at the same time, helping streamline internal communication. Wakely Engineering described the overall setup as faster, more connected and more streamlined.

Key results include:

Improved call handling
Calls are answered more efficiently through iPECS Cloud.

Reduced monthly costs
The previous €200 per month on-hold messaging service was no longer needed.

Better factory communication
Staff can answer calls and access emails while moving around the site.

Remote working capability
Staff can take the mobile home and stay connected when required.

More streamlined IT systems
Upgraded computers, Microsoft 365 and shared email groups have improved internal communication.

Faster support
Yellowcom provides quick, personal assistance compared with the previous slow ticket-based support model.

Stronger cyber security foundations
The business benefits from cyber security support as part of its wider managed IT environment.

One provider for IT, cyber security, Microsoft 365 and telecoms
Support is simpler, clearer and easier to manage.

As Wakely Engineering summed it up, the move to Yellowcom has been “brilliant” and a “game changer”, with the personal touch remaining consistent throughout.

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Why Wakely Engineering Chose Yellowcom

Wakely Engineering chose Yellowcom because the team took the time to understand the business and explain the solution honestly.

During the customer interview, Wakely Engineering shared that Stephen from Yellowcom visited the site and spent a full hour answering questions. This stood out because other providers felt more pushy, whereas Stephen was upfront about what the system could and could not do. That honest, consultative approach helped build confidence in the decision.

The overall package also made commercial sense. Once the hidden cost of the third-party on-hold messaging service was factored in, moving to Yellowcom worked out cheaper than the previous arrangement.

Before making the decision, Wakely Engineering also independently contacted one of Yellowcom’s five-star Google reviewers. That existing customer gave a strong recommendation after being with Yellowcom for several years, which helped confirm that Wakely Engineering was making the right choice.

Why Wakely Engineering chose Yellowcom:

✅ Honest, consultative advice from the first meeting
✅ Clear explanation of what the system could and could not do
✅ Better value once hidden third-party costs were removed
✅ Strong word-of-mouth recommendation from an existing Yellowcom customer
✅ One provider for IT, cyber security, Microsoft 365 and telecoms
✅ Fast, personal support from real people
✅ A modern setup that supports office, factory and remote working

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Frequently Asked Questions

1. What services does Yellowcom provide to Wakely Engineering?

Yellowcom provides Wakely Engineering with telecoms, managed IT support, Microsoft 365 support and cybersecurity. This includes an iPECS Cloud phone system, IT support, upgraded systems and support for improved email communication.

2. What phone system did Wakely Engineering have before Yellowcom?

Before moving to Yellowcom, Wakely Engineering was using an older analogue Panasonic phone system. The business upgraded to iPECS Cloud to modernise its communications and prepare for future network changes.

3. How did Yellowcom help reduce costs for Wakely Engineering?

Wakely Engineering had previously been paying around €200 per month for a third-party on-hold messaging service. With the new iPECS Cloud system, calls are now answered more efficiently, meaning that additional service was no longer needed.

4. How has iPECS Cloud improved communication for Wakely Engineering?

iPECS Cloud has helped Wakely Engineering answer calls faster, improve communication across the site and give factory staff the flexibility to take calls while moving around the premises. It also gives the business the option to support remote working when required.

5. How did Yellowcom improve Wakely Engineering’s IT setup?

The phone upgrade led to a wider IT refresh, including new computers, Microsoft 365 support and shared email groups. This helped the team communicate more effectively and ensured staff could access the same information at the same time.

6. Why is cyber security important for engineering and manufacturing businesses?

Engineering and manufacturing companies rely on email, supplier communication, customer data, quotes, documents and business-critical systems. Cyber security helps protect against phishing, malware, compromised accounts and disruption that could affect daily operations.

7. Why use one provider for IT, cyber security, Microsoft 365 and telecoms?

Using one provider simplifies support. Instead of contacting different suppliers for IT, cyber security, Microsoft 365 and phone system issues, businesses can work with one team that understands the full setup. This reduces confusion, improves accountability and makes support easier to manage.

8. Can Yellowcom support other engineering and manufacturing businesses?

Yes. Yellowcom supports businesses across Ireland, Northern Ireland, Scotland and the wider UK with managed IT, cyber security, Microsoft 365, business phone systems, broadband, mobiles and connectivity solutions.

9. Does Yellowcom help businesses prepare for the copper switch-off?

Yes. Yellowcom helps businesses move away from outdated analogue systems and transition to modern cloud-based phone systems. This helps companies prepare for future network changes while improving call handling, flexibility and business continuity.

10. Is iPECS Cloud suitable for businesses with offices, factories or remote workers?

Yes. iPECS Cloud is suitable for businesses that need flexible communication across different working environments. It can support office users, factory staff, mobile workers and remote working, helping teams stay connected from wherever they need to work.

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Ready to Transform Your Business IT and Telecoms?

If your business is relying on outdated phone systems, slow IT support or disconnected systems, Yellowcom can help.

We support engineering, manufacturing and growing businesses across Ireland, Northern Ireland, Scotland and the wider UK with managed IT, cybersecurity, Microsoft 365, telecoms and connectivity solutions.

With one trusted provider looking after your essential business technology, your team can stay connected, secure and supported.

Speak to Yellowcom today to find out how we can support your business.