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Create generic or local area code numbers for your business to giving you flexibility and the appearance of an international or local presence, which ever suits the image you want for your business.

One of the most prominent features of a cloud phone system is the ability to pair your mobile with your landline. This allows both to ring at the same time, helping you never miss a call.

Never miss a voicemail with voicemail to mail service. This sends automated messages to your email, making for quick access to your voicemails.

Auto attendant helps calls get through to the right department and better manage calls. For example; press 1 or customer support, 2 for sales etc.

Whether you want to move your internal communications over to UC so everything is all on the one platform, or want a faster response time for an issue, instant messaging can be used as an alternative to a call or email.

Control everything from your screen – whether it be desktop or mobile device – to increase efficiency and productivity among employees.

Answer / Disconnect / Deny / Transfer / Hold / Park

Copy and paste phone numbers and one click to call. Drag and drop people into calls and video conferencing, or kick people out of the group to maintain confidentiality.

Audio and video conferencing with up to 50 people can be used both internally for team meetings, and externally for client meetings and pitches.

Collaborating as a team is an integral part of any business. Screen sharing allows you to collaborate from the other side of the world – or your living room – wherever you might be.

Keeping track of productivity and workload can be even more challenging when you’re not all in the office. Track and record employee performance with built in call analytics, which gives you; missed call and call handling analysis.

Standard Features of Horizon Cloud

Horizon has a range of standard phone features, including;

• Customised hunt groups
• DND – do not disturb
• Call queuing
• Call transfers

Horizon can be integrated with many platforms including Skype, Microsoft Teams and your CRM system.

The Horizon hosted phone system allows you to easily set up conference calls of up to 15 people – with the option of video or audio only. One of the most versatile parts of this feature is that you can invite people who don’t have the Horizon system to join, by simply sending them a link or access code. Allowing you to easily set up meetings with customers and liaise with others outside of your business. People can easily be added and removed from calls with the drag and drop feature giving you full control and confidentiality.

Working from home can prove to be a challenge at times, sometimes it’s just easier to show someone what you’re talking about rather than trying to explain it over the phone. Screensharing allows you to do both at the same time – reducing the risk of miscommunication and time getting wasted.

Taking on a new team member? This feature can ensure that you can still provide whatever training necessary.

Voicemail is not a new concept by any means. However, Horizon provide a flexible voicemail service that you can access through your emails or the Horizon platform. Helping ensure that you never miss a message again.

Some of the more standard features include:

• Customer hunt groups
• DND – do not disturb
• Auto attendant and call queuing
• Call transfers
• Conference calls – up to 7 people
• Pickup Group
• Automatic call distributor
• Paging group
• Voicemail
• Voicemail to Email
• Hold music

iPECS Cloud can be integrated with over 130 CRM systems giving you full control of your package.

Want to check if your CRM System is compatible with iPECS Cloud phone system? Get in contact today to find out!

Included as standard when you sign up for iPECS phone system. iPECS gives you 3 months free call recording storage. This will allow you to store an unlimited amount of calls on the portal for 3 months. Need longer than 3 months? You can easily extend your call recording capability.

You can set up specific opening and closing hours for your business landlines, this will automatically put on a recorded message when you are out of office. The night mode feature allows you to set this at any time at just the click of a button

Ensure that you don’t get hit with a whopping bill by applying spend caps to your tariff. Users will be automatically cut off if they exceed your stated caps, helping you manage your spend.

Make sure your devices are internet ready wherever you go with mobile broadband including;

Data SIMs for tablets

Internet dongles

Do you or your employees travel for work? Whether it’s the Republic of Ireland or further afield, all of our mobile tariffs offer free data roaming within Europe (subject to change due to Brexit). If you travel internationally, you can get data roaming for 100’s of countries worldwide. .

If you need to make calls from the UK to abroad, we offer a comprehensive range of international call packages to allow you to stay connected. .

We offer additional data bundles of 5GB, 10GB, 20GB and 20GB+, so if you end up using more than you had planned, we’ve got you covered. .

Does your line currently present as engaged if you are on the phone and someone else tries to get through? On premise PBX allows you to adopt either hold music or a marketing message to play while someone is waiting to pick up your call.

Multiple users can be added to a call, to have conference calls, this is ideal if you have staff working remotely, or struggle to get everyone in the same place at the same time.

Set up call routing to direct people to the right teams, hunt groups can also be set up, meaning if someone tries to call it will also ring through to selected people in your business, helping ensure that you never miss a call.

Voicemails can be automatically sent as an email attachment, this can help you monitor, track and respond to missed or out of hours calls with more efficiency.

You can check voicemails and call data from anywhere with an internet connection with an on-premise VoIP system.

Intuitive user experience that optimises device management across operating systems using advanced profiles and policies. Best-in-class remote help desk with Blitfire 10X technology, this enables 10 times faster remote control performance to accelerate remote control and help desk performance. Remote help desk capabilities help reduce downtime, improve mobile support processes, and reduce costs.

Our mobile device management can be used on a broader ranger of operating systems and endpoints, with the ability to apply same policies across multiple OS’s and endpoints. The software also supports an extensive selection of Android devices.

Rapid, out-of-the-box staging and provisioning with integrated stage to get employees productive sooner. Reduced time for device provisioning by upwards of 90%. Flexible and scalable deployment architecture allows for elimination or minimisation of common mobile device deployment and management tasks, allowing rapid zero-intervention provisioning (regardless of size or location), policy administration and the ability to assign configurations over-the-air based on a broad range of criteria or LDAP attributes.

Administrators can create email sharing and forwarding policies to protect against data leakage and inadvertent disclosure of sensitive company information. Manage all devices from a single pane of glass. Change the traditional workplace to an on-demand, virtual environment accessible at anytime, anywhere, and from any device. Custom application catalogues ensure all employees have secure and easy access to enterprise and 3rd party applications.

MDM gives you stronger security and compliance with corporate and regulatory policies. Safeguard from mobility threats & viruses with best-in-class authentication, certificate management and data encryption. Providing enterprise IT departments with peace-of-mind that their devices and data are never compromised. With a secure content library which is the ideal platform for securely distributing and managing corporate content to your mobile workforce.

With voice over internet protocol you can create generic or local area code numbers. An invaluable marketing tool when operating in numerous area codes, giving your business the impression of being local to prospect buyers.

If the call is not picked up you can opt for it to bounce to a selection of other users. A fantastic tool to help manage call flow and ensuring important calls are never missed.

You can opt to have your extension paired with a mobile. Both will ring when your extension is called.

An MP3 file is sent to an email address of your choosing, particularly helpful for dealing with out of hour queries.

Callers are greeted with options to direct them to the right department, for example: press 1 for sales, 2 for support etc. Great for managing calls and ensuring your customers speak to the right person.

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